About Swiggy Instamart:
Swiggy Instamart, is building the convenience grocery segment in India. We offer more than 40000 items to our customers within 10-15 mins. We are striving to augment our consumer promise of enabling unparalleled convenience by making grocery delivery instant and delightful. Instamart has been operating in 120+ cities across India and plan to expand to a few more soon. We have seen immense love from the customers till now and are excited to redefine how India shops.
We are seeking a Manager - SLP & Security to join our organization in Kolkata, India. This role combines operational excellence with security leadership, requiring a professional who can drive service level performance while maintaining robust security protocols. The successful candidate will oversee both service delivery metrics and security compliance, ensuring organizational objectives are met with the highest standards of protection and efficiency.
- Develop, implement, and monitor Service Level Agreements (SLAs) to ensure consistent service delivery and performance standards across the organization
- Establish and maintain security policies, procedures, and protocols aligned with industry best practices and regulatory requirements
- Conduct regular performance reviews and analytics to identify trends, gaps, and opportunities for improvement in service delivery
- Manage security incidents and coordinate response procedures to minimize impact and ensure business continuity
- Lead and mentor security and operations teams, providing clear direction and fostering a culture of accountability and continuous improvement
- Perform risk assessments and vulnerability analyses to identify potential security threats and implement mitigation strategies
- Collaborate with cross-functional stakeholders to align security initiatives with business objectives and operational requirements
- Monitor and optimize security infrastructure, tools, and systems to ensure maximum effectiveness and efficiency
- Prepare comprehensive reports on SLA compliance, security metrics, and performance indicators for senior management
- Ensure compliance with relevant security frameworks, standards, and regulatory requirements applicable to the organization
- Investigate security breaches and performance failures, documenting findings and implementing corrective actions
- Manage budgets related to security tools, licenses, and operational resources
- Proven experience (5+ years) in service level management, security operations, or related management roles
- Strong knowledge of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
- Comprehensive understanding of security frameworks and standards (ISO 27001, NIST, CIS Controls)
- Demonstrated expertise in security protocols, access controls, and data protection practices
- Experience with incident management and business continuity planning
- Proficiency with monitoring and analytics tools, dashboards, and reporting platforms
- Strong analytical and problem-solving skills with the ability to make data-driven decisions
- Excellent leadership and team management capabilities
- Outstanding communication and stakeholder management skills
- Knowledge of regulatory compliance requirements (GDPR, data protection laws, industry-specific regulations)
- Experience with ITSM tools and ticketing systems
- Proficiency in risk assessment and mitigation strategies
- Preferred: Security certifications such as CISSP, CEH, Security+, or CISM
- Preferred: Experience with budget management and resource allocation
- Preferred: Background in IT operations or information security management
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Visit our tech blogs to learn more about some the challenges we deal with: https://medium.com/swiggy-bytes
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law.
Skills Required
- 5+ years of experience in service level management, security operations, or related management roles
- Strong knowledge of Service Level Agreements and Key Performance Indicators
- Understanding of ISO 27001, NIST, and CIS Controls
- Expertise in security protocols, access controls, and data protection practices
- Experience with incident management and business continuity planning
- Proficiency with monitoring and analytics tools, dashboards, and reporting platforms
- Strong analytical and problem-solving skills
- Leadership and team management capabilities
- Excellent communication and stakeholder management skills
- Knowledge of regulatory compliance requirements, including GDPR and data protection laws
- Experience with ITSM tools and ticketing systems
- Proficiency in risk assessment and mitigation strategies
- Security certification such as CISSP, CEH, Security+, or CISM
- Experience with budget management and resource allocation
- Background in IT operations or information security management
Swiggy Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Swiggy and has not been reviewed or approved by Swiggy.
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Equity Value & Accessibility — Equity grants and recurring liquidity events are ongoing, and feedback suggests office employees value this as part of total compensation. These programs provide a meaningful wealth‑creation lever by India tech standards.
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Parental & Family Support — Gender‑neutral parental policies were expanded with extended leave, flexible/part‑time options, bonding leave, fertility/adoption support, and structured re‑entry. Feedback suggests these updates are viewed as progressive and supportive for caregiving.
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Healthcare Strength — Company‑paid accident insurance for delivery partners includes hospitalization and OPD cover with extensions to family members. This safety net is notable within the gig‑economy context.
Swiggy Insights
What We Do
Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500 cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fuelled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India. From starting out as a hyperlocal food delivery service in 2014, to becoming a logistics hub of excellence today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees. With Swiggy’s New Supply and the recent launches of Swiggy Instamart, Swiggy Genie, and Guiltfree, we are consistently making waves in the market, while continually growing the opportunities we offer our people. *We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, disability status, or any other characteristic protected by the law.
