Manager, Site Reliability Engineer

ROLE SUMMARY
At Pfizer we make medicines and vaccines that change patients' lives with a global reach of over 780 million patients. Pfizer Digital is the organization charged with winning the digital race in the pharmaceutical industry. We apply our expertise in technology, innovation, and our business to support Pfizer in this mission.
Our team, the Operations & Insights Team, is passionate about using software and data to improve manufacturing processes. We partner with other Pfizer teams focused on:

• Manufacturing throughput efficiency and increased manufacturing yield
• Reduction of end-to-end cycle time and increase of percent release attainment
• Increased quality control lab throughput and more timely closure of quality assurance investigations
• Increased manufacturing yield of vaccines
• More cost-effective network planning decisions and lowered inventory costs

In the Manager, Site Reliability Engineer role, you will work with other SREs, Product Owners, Software Engineers, Data Engineers and other key people to ensure our software is reliable and performant. You will own key aspects of the SDLC and Software Release process. You will work to architect systems and processes in a cost effective, performant, and safe manner. You will support our solutions by focusing on automation and continuous improvement.
Most of all, you will use your passion for automation, quality, and curiosity to dive into any reliability or performance problem. You will figure out the cause of the problem and propose solutions to resolve it. Your drive for excellence will help us achieve new levels of reliability in our software.
ROLE RESPONSIBILITIES
The Manager, Site Reliability Engineer's responsibilities include, but are not limited to:

• Ensure quality software and infrastructure is delivered on time within a fast-paced agile environment
• Support overall SRE strategy, ensuring performance, scalability and reliability of systems
• Build cost-effective, performant and secure systems and workflows in alignment with business needs
• Maintain and optimize Cloud infrastructure performance and cost
• Automate manual and repetitive processes to enhance operational efficiency
• Enable cloud capabilities for SDLC
• Extend and optimize our CI/CD process
• Create and maintain monitoring solutions for our services
• Partner with cross-functional teams to design, develop and enhance new and existing applications
• Build and maintain release & deployment knowledge database
• Continuously optimize procedures and processes to reduce deployments time and increase reliability

BASIC QUALIFICATIONS

• Education: Bachelor's degree or Master's degree in Computer Science, Engineering, or related discipline
• Minimum 5 years of experience in Technology Operations, Software Development, or similar field
• Experience working with all of the following platforms and tools:
  • Kubernetes / EKS
  • AWS EC2, EKS, EBS, EFS, S3, RDS, MSK or equivalents on other Cloud Providers
  • GitHub Actions or similar Cloud based CI tooling
  • Terraform
  • Docker
• Experience working with at least 2 of the following tools:
  • FluxCD/ArgoCD or Similar GitOps based Kubernetes CD tool
  • Prometheus / Grafana
  • ELK/ECK stack
  • Dynatrace
• Proficiency in Bash, plus at least one other modern programing language such as Java, JavaScript, C#, Python
• Operational experience with at least one SQL and one NoSQL Database platform such as PostgreSQL, SQL Server, MongoDB, DocumentDB, Neo4j
• Good understanding of microservices architecture and cloud computing
• Experience supporting the development of complex software products including the deployment of multiple versions / releases of a large product
• Experience working in teams to address software defect analysis, troubleshooting and resolution
• Excellent communication skills (verbal & written)
• Proactive approach and goal-oriented mindset, research, problem solving and analytical skills

PREFERRED QUALIFICATIONS

• Pharmaceutical Experience
• Certified Kubernetes Administrator certification
• AWS Certified Solutions Architect certification
• Experience working with JIRA, Confluence
• Practical knowledge of Agile (Scrum), SAFe (Scalable Agile Framework)

Work Location Assignment: Hybrid
Purpose
Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.
Digital Transformation Strategy
One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.
Flexibility
We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let's start the conversation!
Equal Employment Opportunity
We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms - allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.
Disability Inclusion
Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here!
Information & Business Tech