Your Opportunity, Your Team
The Site Quality Operations Manager supports QVC and oversees quality and operations for a multi-shift, seven-day distribution site, including inventory checks, root cause analysis, and compliance with SOX and company procedures.
Where You'll Work
This role is onsite and will require you to work from our Piney Flats, Tennessee Fulfillment Center daily. Relocation assistance not available for this role.
What You'll Do
Leads a 24/7 Quality and Operational Control team to ensure inventory accuracy, resolve discrepancies, and maintain process integrity across the site.
Acts as the primary contact for auditors, finance, and inventory accounting, ensuring compliance and integrity in inventory management.
Builds cross-functional connections between Commerce Platforms, Customer Logistics, and Distribution Operations, fostering collaboration and continuous improvement.
Develops and implements quality guidelines, operational plans, and training programs to enhance inspection techniques, audit processes, and employee development.
Manages staffing, budgeting, and performance evaluation, ensuring a fair, ethical, and engaged workplace aligned with QVC’s values.
Leads site initiatives and projects to optimize operations, drive inventory accuracy, improve customer service, and maintain a safe, secure working environment.
What You'll Bring
3+ years of operations experience with a strong focus on inventory control, quality assurance, and process improvement in a distribution or logistics environment.
Proven leadership skills in managing teams, driving cross-functional collaboration, and fostering an inclusive, high-performing culture aligned with QVC’s values.
Strong analytical and problem-solving abilities, with expertise in developing and implementing quality guidelines, audit techniques, and operational plans to ensure inventory accuracy and efficiency.
#LI-SH1
Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.
QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance.
If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.
Skills Required
- 3+ years of operations experience focused on inventory control, quality assurance, and process improvement in a distribution or logistics environment
- Leadership experience managing teams and driving cross-functional collaboration
- Experience fostering an inclusive, high-performing workplace culture
- Strong analytical and problem-solving abilities
- Expertise developing and implementing quality guidelines, audit techniques, and operational plans
- Ability to ensure inventory accuracy and operational efficiency
QVC Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about QVC Group and has not been reviewed or approved by QVC Group.
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Healthcare Strength — Healthcare coverage is positioned as broad, including medical, dental, vision, prescription coverage, and company-paid life insurance and AD&D. Additional wellness supports like confidential counseling and condition-management programs are also part of the offering.
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Flexible Benefits — Flexible work arrangements such as remote work, flextime, and compressed schedules are available in parts of the organization. Spending-account options like HSA and FSA are included within the benefits mix.
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Retirement Support — Retirement support includes access to a 401(k) plan with company matching, and some sources also reference a pension plan. Performance bonuses are also described as available for some employees.
QVC Group Insights
What We Do
Curated Experiences. Infinite Possibilities.® We believe in a Third Way to Shop® – beyond transactional ecommerce or traditional brick-and-mortar stores – for customers who crave engaging shopping experiences. We're a select group of diverse businesses that provide customers with curated collections of unique products, made personal and relevant by the power of storytelling. We combine the best of retail, media, and social to curate experiences, conversations, and communities for millions of highly discerning shoppers. We bring joy, inspiration, and humanity to shopping. We also curate large audiences, across our many platforms, for our thousands of brand vendors. Qurate Retail Group comprises seven leading retail brands – QVC®, HSN®, Zulily®, Ballard Designs®, Frontgate®, Garnet Hill®, and Grandin Road®. We reach approximately 218 million homes worldwide via 14 television networks and reach millions more via multiple streaming services, social pages, mobile apps, websites, print catalogs, and in-store destinations. We're a world leader in video commerce globally, among the top ecommerce retailers in North America (according to Digital Commerce 360), and a leader in mobile commerce and social commerce.
