At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.
The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.
What You'll Do at Jamf:
The Manager, Services is a key leadership position responsible for driving Professional Services excellence and team development across the region while contributing to Jamf's global services strategy. This dynamic role demands a proven leader who can thrive in a fast-paced environment, skillfully balancing team management with cross-departmental collaboration to ensure service delivery aligns with organizational objectives. The ideal candidate will excel at building and nurturing high-performing teams through effective coaching and mentorship, while simultaneously fostering strong relationships with internal stakeholders and external partners. Beyond operational oversight, this position requires strategic thinking to optimize training initiatives, enhance service quality, and drive Services sales across the regional product portfolio, ultimately contributing to the broader success of Jamf.
- Manage recruiting, onboarding, training, management, and professional development of staff
- Work with senior management to provide clear vision, strategies, support, and expectations to individual contributors, ensuring employees can learn, grow, and expand their skills, perspectives, and experiences to help grow Jamf
- Partner with key stakeholders to define strategy and drive initiatives that promote growth of Professional Services in the region in alignment with customer needs
- Ensure the highest quality service delivery of engagements in support of value adding KPIs as defined by staff utilization, customer retention, revenue/margin, and customer satisfaction
- Work cross-departmentally within Services and across Jamf, including across Service Operations, Technical Enablement, Support, Sales, Customer Success, and Revenue teams
- Maintain an advanced level of knowledge of the Jamf portfolio, related technologies, and integration strategies in an IT environment
- Handle customer satisfaction escalations as they relate to the delivery of Professional Services engagements
- Assist in recruitment, onboarding, training and management of third-party Service providers
- Other duties and special projects as assigned
What we are looking for:
- 3+ years of Professional Services (Required)
- 2+ years of leadership experience (Required)
- 2+ years experience training and mentoring employees or peers (Required)
- Prior experience with Jamf and the Apple ecosystem (including but not limited to macOS, iOS, iPadOS, tvOS) (Required)
- Jamf’s Associate, Tech, and Admin, and Expert level certifications (Required)
- Strong interpersonal skills as it relates to the management of high-performing individuals and working cross-departmentally with other areas of the organization
- Strong communication skills and familiarity working in a remote environment via video chat, instant message, email, phone, or other relevant tool(s)
- Strong Customer Service skills as demonstrated by the ability to engage with and establish trust/rapport with all levels of customer and employee
- Strong presentation skills and ability to represent the Services department in leadership reviews, quarterly business updates, and sales training sessions
- Ability to solve problems at the root with respective sense of urgency
- Ability to communicate complex technical terms in an easy way to be understood
- Able to confidently handle Q&A sessions, objections, and live demos in real time
- Ability to anticipate and prevent issues by exercising great attention to details and by seeing around the corners
- Excellent Organizational Skills
- Ability to interact effectively with co-workers in a results-driven culture
- Self-starter, energetic multi-tasker, highly motivated and team player
- Ability to engage with and establish trust and rapport with all levels of employees
- Ability to work independently and as part of a team
- Excellent ability to multi-task and prioritize duties
- #LIRemote
EDUCATION & CERTIFICATIONS
- 4 year / Bachelor's Degree (Required)
- A combination of relevant experience and education may be considered
Why Jamf?
- Named a Best Workplace in Technology, 2022.
- Named 100 Best Companies to Work For by Great Place to Work® and Fortune Magazine
- We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
- You will have the opportunity to make a real and meaningful impact for more than 60,000 global customers with the best Apple device management solution in the world.
- We put people over profits – which is why our customers keep coming back to us.
- Our volunteer time off allows employees to support and give back to our communities.
- We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
- 23 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).
- Over 100,000 Jamf Nation users, the largest online IT community in the world.
The below annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors include, but are not limited to the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.
What it means to be a Jamf?
We are a team of free-thinkers, can-doers, and problem-crushers. We value humility and the relentless pursuit of knowledge. Our culture flows from a spirit of selflessness and relentless self-improvement - driving both personal growth and collective progress throughout our company. We unite around common goals while respecting personal approaches, believing that fulfilled individuals create a thriving, vibrant workplace.
Our aim is simple: hire exceptionally good people who are incredibly good at what they do and let them do it. We provide the support and resources to let everyone be their authentic, best selves at work, at rest, and at play. We are committed to supporting the continual improvement of Apple in the workplace, the organizations that rely on them and the people who keep it all running smoothly.
Above it all, waves our banner of #OneJamf – and the knowledge that when we stand together, we accomplish so much more than we could alone. We seek individuals who share this unwavering journey toward growth to join us in our quest for constant improvement.
What does Jamf do?
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, customers are able to confidently automate Mac, iPad, iPhone and Apple TV deployment, management, and security – anytime, anywhere – to protect the data and applications used by employees in the workplace, students learning in the classroom, and streamline communications in healthcare between patients and providers. More than 2,500 Jamf strong worldwide, we are free-thinkers, can-doers, and problems crushers who are encouraged to bring their whole selves to work each and every day.
Get social with us and follow the conversation at #OneJamf
Jamf is committed to creating an inclusive & supportive work environment for all candidates and employees. Candidates with disabilities or religious beliefs are encouraged to reach out if they need additional support or alternative options to our recruiting processes to accommodate their disability or religious belief. If you need an accommodation, please contact your Recruiter or Recruiting Coordinator directly. Requests for accommodation will be handled confidentially by Recruiting and will not be shared with the hiring manager. Jamf is an equal opportunity employer and does not discriminate against individuals who request reasonable accommodation for disability or religious beliefs. To request accommodations please email us at [email protected]
Top Skills
What We Do
Jamf, the standard in managing and securing Apple at work, extends the legendary Apple experience people love to businesses, schools and government organizations through its software and the 100,000 members of Jamf Nation, the largest community of Apple IT admins in the world. Today, 75,300 global customers entrust Jamf with more than 32.3 million devices as of 12/31/23.
