Manager, Services Program Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Services Program Management

The Services Program Management team is a key pillar within the Services Program Enablement function, established to enable leaders and teams across the Services business to make decisions and drive the work necessary to meet program, business unit, and enterprise objectives. This team is responsible for aligning with leadership across Mastercard to establish program objectives, program governance via oversight of common standards and enterprise tooling, and enabling performance evaluations for programs with regular and ad hoc KPI reporting to Executive Leadership.
Mastercard Services is comprised of a powerful combination of expertise, products and solutions. Managing fraud, risk and cybersecurity and growing through insights, analytics, and loyalty programs are universal needs. It’s this team that will ensure payments keep pace with the urgency of life. Our more intelligent technologies will drive greater personalization, security and efficiency. New thinking and relationships will help make the digital economy work for more people in more ways. And clunky card numbers and passwords will give way to frictionless biometric authentications.
Role:
The Manager, Services Program Management role is focused on raising the bar for all programs within the Services business unit and across Mastercard. This individual will be responsible for enabling our business teams (programs) to navigate and prioritize the multitude of requirements and expectations set upon them and evangelize their performance and story to Executive Leadership. This will include planning, coordination, ongoing reporting, and delivery of Program Management efforts including Office Hours, KPI & Executive Reporting, and cross-enterprise collaboration.
This person must lead change initiatives with a customer-centric approach, ensuring that all communications and presentations reflect a commitment to exceptional service. Similarly, the role involves establishing and enforcing standards across programs, often with limited direct authority. The successful candidate will need to demonstrate strong influencing skills and the ability to lead through collaboration.
This person will be expected to navigate complex requirements, drive solutions in ambiguous situations, prioritize tasks effectively, and communicate both the Executive Vision or value statement to program teams, as well as the program’s performance and value to Executive Leadership.
• Engaging in the Objective Setting & Program Calibration process
• Developing & presenting Executive level status, value, and risk reporting, as well as proposals to shifts in objectives & standards for Services Programs.
• Facilitating reporting post-mortems with programs, key partners and identifying areas for improvement.
• Stakeholder Management – Operations, Technology, Product & Delivery (all levels).
• Acting as a passionate advocate of the Program vision and at times being both the voice of the Executive Leadership team and the Programs throughout the annual cycle.
About You:
• Experience leading up & out, engaging with leadership of multiple levels
• Strong financial acumen
• Knowledge of product development and new product evaluation
• Confidence to hold the line with internal teams to provide the highest level of advocacy for the projects.
• Excellent communications skills, attention to details, and confidence to take 'command and control' of project delivery.
• Strong relationship, collaboration & organization skills.
• Comfortable working in ambiguous situations and navigating complex requirements to drive solutions.
• Experience working within reporting & data analytic tools, including but not limited to: Excel, PowerPoint, Adobe
o Nice to have skills, not requirements: Alteryx, Tableau, Power Bi.
• Exceptional project management skills with ability to multi-task and manage multiple projects in a cross-functional environment.
• Ability to communicate needs and schedules to business stakeholders, as well as ensure plans are in place and standards are adhered to.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

O'Fallon, Missouri: $119,000 - $190,000 USD