Manager, Services Business Development - NAM Network Services

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Services Business Development - NAM Network Services

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.
Overview
The Services organization is a key driver of growth for Mastercard providing cutting-edge services that help our customers grow. Bringing together our unique and proprietary data, technology, and insights and expertise into a single organization, Services relentlessly focuses on meeting the needs of our customers, acting as a critical part of our business growth. Representing over a third of Mastercard revenues, Services is a key differentiator for Mastercard.
The Network Services team focuses on further optimizing the Mastercard network to accelerate sales activities and drive value for our customers at scale. We are seeking a Manager, NAM Network Services who will support the delivery and growth of our network services business, working in close conjunction with regional stakeholders to execute our network services strategy. The role will directly report into the NAM Network Services Lead.
Role:
This position will be a critical part of our NAM Network Services team, contributing to the delivery and growth our network services business across the NAM region. Working in close partnership with regional stakeholders and the broader Network Services team, you will help deliver on the short-term goals for the region while positioning us for long-term success and continued growth.
Responsibilities include, but are not limited to:
• Supporting the end-to-end lifecycle for a subset of network initiatives, including origination and analysis, program and proposal development, socialization and syndication, client interaction, development and articulation of our customer success approach, and execution
• Conducting financial analysis and modelling for new initiatives and proposed changes to existing programs, as well as optimization efforts
• Monitoring the financial and operational performance of a subset of network initiatives in NAM, ensuring that delivery is in line with expectations and addressing areas of challenge/opportunity
• Collaborating closely with customer success teams to define and implement customer success approaches for network initiatives
• Identifying opportunities to optimize and improve the performance of existing network initiatives
• Contributing to the development our network services strategy, including identification of future opportunities, refinement of best practices, and implementation of sustainable growth approaches
• Building trust-based relationships with key stakeholders including global and regional product, account management, sales teams, legal teams, finance teams, and customer success, amongst others
All About You:
• Self-directed and motivated: a self-starter with proven ability to excel in a fluid environment
• Demonstrated ability to learn and adapt rapidly within new environments
• Strong track record of execution; ability to manage complex programs and ensure delivery
• Ability to accept ambiguity and work in a fast-paced, innovative environment
• Strong analytic and quantitative skills: comfort in working with data and demonstrated ability to identify key findings
• Demonstrated ability to develop relationships with key stakeholders
• Strong written and verbal communication skills

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.