Manager, ServiceNow

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.

In the last eleven years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary:

This role will be responsible for working with business and technology stakeholders and product teams to develop and convey ServiceNow vision; define backlog; and deliver and sustain the end-to-end customer experience. The ServiceNow Product Manager must be able to partner effectively with a wide range of teams, including business leaders, delivery teams and external partners, driving business success. 

Responsibilities:

• Partners with IT leadership and other key stakeholders to define opportunities and to identify and prioritize enhancements based on predefined criteria (return on investment, productivity, compliance) 

• Accountable for overseeing the development of product backlog and actionable user stories for ServiceNow 

• Establishes priorities of the ServiceNow product backlog in collaboration with the IT leadership and Product Teams 

• Ensures the development of the life cycle view of the solution including the conception of its need, design and execution, and upgrade and/or replacement when appropriate 

• Oversees the ServiceNow Platform and provides subject matter expertise for the CMDB, and ITSM, ITAM, and ITOM 

• Accountable for designs, specs, implementation, and program management for all projects in ServiceNow 

• Manages quality assurance rollouts and performs functional analysis to assess the robustness of projects recently launched 

• Manages the integration of ServiceNow and other business applications. 

• Manages other IT Applications as needed. 

• Accountable for planning, upgrading, testing, documenting, and maintaining the ServiceNow platform, ServiceNow modules and associated 3rd party integrations 

• Develop and lead the execution of respective application roadmaps across key business functions using agile methodologies 

• Develop relationships and actively collaborate with stakeholders 

• Understand business needs and translate into IT deliverables 

• Support discussions and facilitate cross-team decision making 

• Ensure exemplary performance and reliability of IT solutions 

• Drive continuous improvement to drive effectiveness and efficiency 

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Requirements

• Bachelor's degree in computer science, engineering, business administration, or a related technical discipline 

• 5+ years of experience in the ServiceNow Platform 

• Strong leadership and influence skills 

• Professional, organized, and strong communicator 

• Excellent teamwork, facilitation, relationship building, and negotiation skills 

• Ability to present to all levels of management & executive leadership 

• Familiarity with SOX audits, change management process, SDLC and testing processes 

• Management experience preferred. 

• ServiceNow Certified Systems Administrator and/or Developer is a must 

• Expertise in overall ServiceNow Platform including ITSM, ITAM and ITOM  

• Experience with ServiceNow HRSD, ITBM and other common applications desired 

• Expertise of ServiceNow CMDB, Workflows, Discovery, and Integration Hub 

• Extensive SQL database analytics 

• High PC skills including experience with Microsoft Office Suite including Word, Excel, Power Point, Outlook, SharePoint. 

• Able to work independently and enjoy a high degree of interaction with team members 

• Ability to contribute to a collaborative environment by consistently demonstrating teamwork, high motivation, positive behavior and effort to achieve goals and objectives 

• Self-motivated and driven  

• Maintain a sense of urgency and ability to work with and meet deadlines 

• Demonstrate effective written and verbal communication, including the ability actively listen, and problem solve with minimal assistance 

• Demonstrates excellent time management and prioritization skills 

• Attention to detail and commitment to a high level of accuracy 

• The ability to multi task, prioritize, work independently, and use discretion surrounding sensitive information 

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Benefits and Perks:

• Competitive compensation

• Flexible vacation policy and paid holidays, plus paid sick time off

• Medical Insurance, Dental Insurance, Vision Insurance, Disability insurance (short-term and long-term), Pet Insurance

• Employee-paid supplemental insurance options

• Company-paid group life insurance

• Employee Assistance Program (EAP) and Calm App subscription

• Vested 401(k) with company match and financial wellness programs

• FSA, HSA and commuter benefits options

• Paid maternity leave, paid paternity leave, and fertility benefits

• Career growth and learning

• …and so much more!

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

​Welcome, your new opportunity awaits you.