Manager, ServiceNow Platform

Cask is with you for what comes next.

At Cask, we strive to build a future where our technology and services align seamlessly with business needs. We are looking for a Manager, ServiceNow Platform to join our internal IT team and oversee the execution of projects and service delivery for our ServiceNow platform. In this role, you will manage application development, delivery, and deployment strategies, ensuring projects are defined with clear goals and timelines.

Leveraging your understanding of ServiceNow architecture and best practices, you will help deliver reliable and effective technical solutions that support Cask’s growth and operational efficiency. If you’re ready to contribute to a collaborative environment that values your expertise and supports your professional development, we invite you to join us in shaping what comes next.

What you’ll be doing:

• Enhancement Intake & Review: Review incoming enhancements, determine next steps, and keep requesters informed of statuses
• Backlog Refinement and Prioritization: Meet with Product Owners and stakeholders to validate and prioritize enhancements and establish detailed requirements
• Sprint Leadership: Run standups, manage sprint schedules, lead sprint planning and deployment, and create release notes
• Development Team Oversight: Monitor development progress, engage additional developers as needed, and manage story pointing and capacity
• Platform Governance: Drive best practices for solution architecture, ensure product alignment, and manage adherence to upgrade standards
• Continuous Improvement: Identify opportunities to streamline support and enhancement processes
• General Platform Management: Oversee ITSM request intake and workflow development; facilitate software customizations, roll out new features, and maintain platform alignment with business needs; communicate project updates and recommend integration opportunities

What you’ll bring to the table:

Experience 

• • 3-5 years of relevant experience in leading ServiceNow tool implementations

  • Strong experience with ServiceNow scripting, UI policies, business rules, client scripts, and workflow administration

  • Understanding of the software development lifecycle, including requirements analysis, design, development tools, release/version control, and testing methodologies

  • Experience with Agile/Scrum methodologies

  • Extensive knowledge of ServiceNow modules, including ITSM, HRSD, and SPM

  • Previous experience managing a team of developers is preferred

  • Strong written and verbal communication skills, with the ability to interact with both technical and non-technical stakeholders

  • In-depth understanding of business objectives and the ability to align technology strategies to meet them

  • Self-motivated and capable of working independently to achieve goals

  • Strong analytical and problem-solving skills with the ability to manage competing priorities

  • Proven ability to lead sprint ceremonies, manage development capacity, and ensure platform governance

Education & Certifications

• • Bachelor’s Degree in Computer Science, Information Technology, or a related field, or equivalent experience
  • ServiceNow Certified System Administrator plus at least one ServiceNow CIS certification

Perks? Oh, yes.

Cask's success is based on our most valuable asset - our people. We offer a robust benefits package designed with your needs in mind. We are passionate about investing in our people. As lifelong learners, we support your continued education and career development through paid training, including ServiceNow certifications. We build in training dollars and hours into our annual plan for each and every employee so you have the time and resources available to stretch yourself.

We value diversity at our company. Cask is an equal opportunity employer. Everyone who applies with the qualifications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

To learn more about Cask NX, please visit our website and check out our podcast series. Also be sure to follow us on LinkedIn, Facebook, and Twitter!

Cask NX LLC (“Cask NX”) collects and uses your personal information, including sensitive personal information, for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance/the business purposes listed in the chart HERE. We are committed to properly handling the personal information collected or processed in connection with your employment relationship with us. We will not sell the personal information, including any sensitive personal information, we collect about our employees or applicants for employment or share it with third parties for cross-context behavioral advertising.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

Note: Base salary range is $110,000 CAN to $140,000 CAN. This range represents the expected compensation for this position. Actual salaries will vary and may be above or below the range when taking into account the wide range of factors that are considered in making compensation decisions, including but not limited to location; skill sets; experience and training; licensure and certifications; and other business and organizational needs. Compensation decisions are dependent on the facts and circumstances of each case. The range listed is just one component of the total compensation package for employees.

Applicants must be authorized to work for ANY employer in the U.S. or Canada. We are unable to sponsor or take over sponsorship of an employment Visa at this time.