Manager-IS (ServiceNow Development)

Are you looking for a unique opportunity to be a part of something great? Want to join a 20,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportunity to own a piece of a multi-billion dollar (with a B!) global organization? We offer all that and more at Microchip Technology, Inc.

People come to work at Microchip because we help design the technology that runs the world. They stay because our culture supports their growth and stability. They are challenged and driven by an incredible array of products and solutions with unlimited career potential. Microchip’s nationally-recognized Leadership Passage Programs support career growth where we proudly enroll over a thousand people annually. We take pride in our commitment to employee development, values-based decision making, and strong sense of community, driven by our Vision, Mission, and 11 Guiding Values; we affectionately refer to it as the Aggregate System and it’s won us countless awards for diversity and workplace excellence.

Our company is built by dedicated team players who love to challenge the status quo; we did not achieve record revenue and over 30 years of quarterly profitability without a great team dedicated to empowering innovation. People like you.

Visit our careers page to see what exciting opportunities and company perks await!

Job Description:

Job Title: ServiceNow Development Manager

Location: Chandler, Arizona

Job Summary: We are seeking a highly skilled and experienced ServiceNow Development Manager to lead our team of software engineers, project managers, QA analysts, and business analysts in the definition, design, and implementation of IT Service Management (ITSM) and IT Operations Management (ITOM) products, primarily focused on ServiceNow. The ideal candidate will have a strong background in ServiceNow development, excellent leadership skills, and a proven track record of managing successful IT projects.

Key Responsibilities:

• Lead and manage a team of ServiceNow developers, project managers, QA analysts, and business analysts.
• Oversee the development, configuration, and customization of the ServiceNow platform to meet business requirements.
• Collaborate with cross-functional teams to identify and prioritize business requirements.
• Develop and implement a comprehensive business development strategy with a specific focus on transformation initiatives.
• Ensure the successful delivery of ITSM projects, from inception to completion, within scope, budget, and timeline.
• Provide regular updates on project status to supervisors and stakeholders.
• Conduct staff training on new procedures and ensure a smooth transition during changes.
• Troubleshoot issues and provide ongoing support for ServiceNow applications.
• Maintain a high level of expertise in ServiceNow best practices and industry trends.

Requirements/Qualifications:

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 10+ years of experience in ServiceNow development and management.
• Proven experience in leading and managing IT projects and teams.
• Strong understanding of IT Service Management (ITSM) principles and practices.
• Excellent communication, leadership, and interpersonal skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• ServiceNow certifications (e.g., Certified Application Developer, Certified Implementation Specialist) are a plus.

Preferred Skills:

• Experience with IT Asset Management (ITAM) and IT Operations Management (ITOM).
• Knowledge of Agile and Scrum methodologies.
• Familiarity with other ITSM tools and platforms.

Travel Time:

0% - 25%

Physical Attributes:

Crouching, Feeling, Handling, Hearing, Other, Pulling, Pushing, Reaching, Seeing, Supervises Others, Talking, Works Alone, Works Around Others

Physical Requirements:

80% Sitting, 10% Standing, 10% Walking

Microchip Technology Inc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
For more information on applicable equal employment regulations, please refer to the EEO is the Law Poster and the EEO is the Law Poster Supplement. Please also refer to the Pay Transparency Policy Statement.