JOB TITLE: Manager / Senior Manager, Strategy & Operations
LOCATION: Remote, US (Candidates based in Los Angeles, CA highly preferred but if located elsewhere, we would require travel to the LA office one week a month)
REPORTS TO: Director, Strategy and Operations
The Company:
Sunbit builds financial technology for real life. Our AI-native platform helps more people get to “yes” at the moments that matter with personalized offers, transparent terms, and no added consumer fees. In stores, practices and service centers across the country, Sunbit provides a fast, fair pay-over-time option. For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in a powerful mobile app.
We are guided by people-centered values: Serve Others Before Self, Include Always, Connect Genuinely, Innovate for Good. These values shape how we build, how we support customers and merchants, and how we work with each other.
What makes Sunbit different is an AI-native infrastructure that runs through the full customer and merchant journey. Our interconnected AI systems power instant decisioning, streamline fraud checks with human-in-the-loop safeguards, and enable highly personalized offers at scale. The result is a quick, fair, and simple experience for consumers and merchants.
We pair this technology with inclusion and transparency. Sunbit delivers industry-leading approval rates — 90%+ in auto service and 85%+ in dental — while maintaining zero consumer fee-based revenue. It is a better way to serve people and merchants, proven at scale.
Today, Sunbit is available across nationwide, in-person merchant network of 30,000+ locations spanning auto service centers, dental and optical practices, veterinary clinics, and other specialty services. We help teams say “yes” more often and help customers move forward with confidence.
The Role:
As a Strategy & Operations Manager at Sunbit, you will serve as the connective tissue between our executive vision and departmental execution. You won’t just be building decks; you will be owning the lifecycle of critical initiatives—from diagnosing complex business problems to implementing digital product flows that impact growth, revenue, operations, and customer experience. This role is designed for a high-performer who thrives in the intersection of data, product, and cross-functional leadership.
RequirementsWhat You'll Own:
- Strategic Planning: Lead high-priority initiatives that define the future of Sunbit’s product offerings and market positioning.
- Cross-Functional Leadership: Partner closely with Product, Engineering, Marketing, Operations, Legal, and Finance to ensure seamless execution of the company roadmap.
- Product & Digital Optimization: Collaborate with the Product team to understand customer and merchant experience, identify areas for improvement, and refine digital flows and platform experiences, ensuring our technical solutions align with business KPIs.
- Operational Excellence: Build and scale the "operating system" of your department—identifying bottlenecks in current processes and implementing scalable solutions.
- Data-Driven Insights: Utilize advanced financial modeling and data analytics to track performance, forecast trends, and provide actionable recommendations to leadership.
- Project Management: Drive cross-functional projects from planning to implementation, ensuring they stay on schedule, within scope, and deliver measurable impact.
What You'll Bring:
- Bachelor’s degree in business administration, Operations Management, Economics or a related field; an MBA is a plus.
- 10+ years of Strategy and Operations experience with 2+ years at the Manager or Senior Manager level.
- The ideal candidate would have a mix of product management, project management, and analytics experience with significant cross-functional stakeholder alignment.
- A background in Top-Tier Management Consulting (MBB, Big Four) and/or an in-house S&O role within a high-growth Tech, Financial Services, Fintech environment (lending, payments, consumer finance, etc.)
- Experience working alongside Product teams and solid understanding of digital platforms, customer journeys, workflows, and operational systems.
- Expert-level proficiency in financial modeling and data analytics; you are comfortable navigating large datasets to find the "so what."
- Proven experience owning and implementing initiatives to execute on strategies.
Why Choose Sunbit?
Sunbit is recognized as one of the fastest-growing and most admired fintech companies, earning honors from Inc. 5000 (four consecutive years), Forbes Fintech 50, Deloitte Technology Fast 500, Financial Times, and FinTech Breakthrough for its innovation and impact. The company has also been featured among Newsweek’s Most Loved Workplaces and CB Insights’ Unicorn Companies, reflecting a valuation of $1.1B.
People choose Sunbit for its people-first culture rooted in service, inclusion, and real-world impact. Powered by AI that helps people in life’s critical moments—offering high approvals, speed, and zero fees—Sunbit has achieved proven scale across tens of thousands of merchants and millions of transactions. Its fast, fair, and simple financial products empower consumers and partners alike through clarity and trust.
The Perks:
- Mission driven, empowered, and collaborative culture
- Competitive pay and stock options
- Unlimited PTO [Include in exempt roles only]
- Comprehensive health benefits (Medical, Dental, Vision, Life, EAP, Parental Leave, HSA, & more)
- Newly added HSA and Pet Insurance
- 401(k) with company match
- Cell Phone Stipend
- Team-based strategic planning and ownership of deliverables
Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.
Recruitment Fraud Disclaimer
We’ve been made aware of fraudsters impersonating Sunbit employees during the hiring process. Please note that all official communication will come from an @sunbit.com email address, through our applicant tracking platform @sunbit.comeet-notifications.com or directly via LinkedIn. We will never ask for your age, Social Security number, bank account details, payment of any kind, or other unrelated personal information during the application process. Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made. If something feels suspicious, please contact us at [email protected] to confirm.
We ask that you contact [email protected] only about potential instances of fraud. [email protected] does not reach our recruiting team directly. Your application directly through the posting is the best way to ensure that your candidacy is reviewed by our team. Due to the volume of applications, we will not respond to nor forward emails about your candidacy that are sent to [email protected] directly, and your email about your application will be deleted from our systems.
Skills Required
- Bachelor's degree in Business Administration, Operations Management, Economics, or related field
- 10+ years of Strategy and Operations experience with 2+ years at Manager or Senior Manager level
- Experience in product management, project management, and analytics with strong cross-functional stakeholder alignment
- Background in top-tier management consulting (MBB, Big Four) and/or in-house S&O role within high-growth Tech/Fintech/Financial Services
- Experience working alongside Product teams and understanding digital platforms, customer journeys, workflows, and operational systems
- Expert-level proficiency in financial modeling and data analytics, comfortable navigating large datasets
- Proven experience owning and implementing initiatives to execute strategy
- US-based or authorized to work in the US; willingness to travel to LA office (~one week/month if not LA-based)
- MBA
Sunbit Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sunbit and has not been reviewed or approved by Sunbit.
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Healthcare Strength — Feedback suggests the benefits package includes broad medical, dental, and vision coverage alongside related supports like life insurance and spending accounts. The overall offering is often described as solid by US tech/fintech norms, even when details vary by role.
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Retirement Support — Feedback suggests a 401(k) with company matching is part of the rewards package. This is positioned as a core, consistent element of the overall benefits offering.
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Leave & Time Off Breadth — Feedback suggests time-off benefits can be generous in some roles, including listings of unlimited PTO and paid holidays. At the same time, certain postings indicate a more traditional fixed PTO structure, implying variability by role type.
Sunbit Insights
What We Do
Sunbit is the preferred buy now, pay later technology of service providers and retailers fulfilling the needs of thousands of local communities. Sunbit eases the stress of buying everyday things by offering access to fast, fair and transparent payment options to people across the credit spectrum. Sunbit technology is offered in-store and online through more than 7,300 locations, including 1 in 4 auto dealership service centers, optical practices, dentist offices and specialty health care services. Payment options through Sunbit can be found at these establishments www.sunbit.com/shop-directory Loans are made by Transportation Alliance Bank, Inc., dba TAB Bank, which determines qualifications for and terms of credit.
Why Work With Us
Sunbit technology is used to reduce the stress from daily purchases by helping shoppers realize the full potential of their buying power while providing local businesses with tools to sell easier. With experts in machine learning, retail, and financial services, we’re trailblazing new technology that helps lenders open the door to fair financing.
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