Manager / Senior Manager, Strategic Business Operations (Bangkok-based)

Posted 6 Days Ago
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Hiring Remotely in Bangkok, Phra Nakhon, Bangkok, THA
Remote
Senior level
Software • Travel
The Role
Lead strategic business operations projects for Agoda’s Travel Distribution team, from ideation and stakeholder buy-in through implementation and impact measurement. Build business cases, optimize revenue and commercial terms, improve partner processes, support API connectivity initiatives, manage credit risk and controls, and coordinate cross-functional stakeholders across Product, Technology, Finance, Legal, Marketing, and Supply. The role requires strong analytical, strategic, stakeholder-management, and execution skills, with experience leading complex initiatives end-to-end.
Summary Generated by Built In

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.  


Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.


No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

Get To Know Our Team:

Travel Distribution is a team of creative entrepreneurs that develop and scale travel API solutions for Agoda’s and other Booking Holdings strategic partners.  
Our teams are structured to acquire, manage relationships and optimize the performance of accommodation API partners, both on buying and selling sides. We develop win-win relationships and leverage Agoda’s and Booking Holdings’ unique travel product portfolio and tech solutions to bring our partners the advantages they seek.  Utilizing our strong brand and resources, we gain access to most competitive accommodation inventories worldwide as well as build new channels to increase the visibility of Agoda and the other group companies, introduce more travelers to our great products and services and deliver significant profits to the overall business.   

The Opportunity:

The role offers an opportunity to lead strategic projects end-to-end, from ideation, obtaining senior stakeholders' buy-in, implementation, and measuring impact. The successful candidate will work with stakeholders across departments (Tech, Marketing, Supply, Legal, Finance, etc.), including presenting to senior stakeholders, in order to solve and drive complex projects that will provide step changes to our third-party accommodation supply business.

The core functions of the team include: 

  • Ideating new initiatives and drive the implementation end-to-end to grow the Travel Distribution business 
  • Building business cases to evaluate new commercial initiatives or new product features requests through collecting requirements from account management teams and partners 
  • Revenue optimization initiatives through distribution and pricing experiments content improvements 
  • Enabling and supporting account management teams with tools, documentation and efficient processes 
  • Partaking in commercial terms and incentives optimization, including rolling out new commercial and API connectivity features to partners 
  • Credit risk management  
  • Maintaining and setup control frameworks and SLAs agreed with major stakeholders, 
  • Managing stakeholders across departments such as Product, Tech, Finance, Legal, etc.  

What You’ll Do:

A Senior Manager will bring a strong business strategy and analytical acumen coupled with operations and project management knowledge, attention to details and strive for efficiency, coupled with the ability to make things happen hands-on. 
 
This position is based in Bangkok.  

What You’ll Need to Succeed:   

  • 7+ years of experience demonstrated ability to lead cross‑functional strategy or program initiatives end‑to‑end and deliver measurable outcomes; backgrounds may include consulting, corporate strategy, business operations, business analytics, product/program management, or equivalent experience
  • Strong numerical and analytical skills, with hands-on knowledge of data pulling and processing tools 
  • Strong critical thinking, strategic thinking and problem-solving skills 
  • Fluent in English with strong stakeholder management skills 
  • Ability to own the initiative end-to-end from idea creation, to testing and execution, including managing various stakeholders to get buy-ins 
  • Independent and self-driven 
  • Able to move fast and adapt well with changes  

Good to have: 

  • Experience with SQL and Tableau 
  • Experience and understanding of online travel industry, B2B travel APIs experience and/or connectivity skills 
  • Experience in go-to-market initiatives implementation 

#Singapore #Singapore #London #England #HongKong #HongKong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #KualaLumpur #Malaysia #Bangkok #Thailand #Seoul #SouthKorea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #CzechRepublic #Budapest #Hungary #Dubai #UnitedArabEmirates  #Jakarta #Indonesia #Manila #Philippines #HoChiMinhCity #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland



 Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.

Discover more about working at Agoda
  • Agoda Careers https://careersatagoda.com
  • Facebook https://www.facebook.com/agodacareers/
  • LinkedIn https://www.linkedin.com/company/agoda
  • YouTube https://www.youtube.com/agodalife

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Skills Required

  • 7+ years of experience leading cross-functional strategy or program initiatives end-to-end with measurable outcomes
  • Strong numerical and analytical skills
  • Hands-on knowledge of data pulling and processing tools
  • Strong critical thinking, strategic thinking, and problem-solving skills
  • Fluent English communication skills
  • Strong stakeholder management skills
  • Ability to own initiatives from idea creation through testing and execution
  • Ability to manage stakeholders and obtain buy-in
  • Independent and self-driven working style
  • Ability to move quickly and adapt to change
  • Experience with SQL and Tableau
  • Experience in the online travel industry, B2B travel APIs, or connectivity
  • Experience implementing go-to-market initiatives

Agoda Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Agoda and has not been reviewed or approved by Agoda.

  • Flexible Benefits — Flexible allowances like “Agoda Choice” are presented as customizable for health, learning, travel, fitness, or wellness, which can increase perceived value beyond base pay. Reimbursement-style options are also described as usable for a wide range of personal needs, from training to wellness expenses.
  • Healthcare Strength — Health-related coverage is described as comprehensive, including medical and life insurance and, in some places, dental and vision. Mental-health and support resources such as an Employee Assistance Program and unlimited Headspace access are also highlighted.
  • Wellbeing & Lifestyle Benefits — Hybrid/remote arrangements and a work-from-anywhere style program are positioned as benefits that support work-life balance. Travel-related perks such as employee discounts and automatic Platinum membership add lifestyle value for employees who use the platform.

Agoda Insights

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The Company
HQ: Singapore
9,211 Employees
Year Founded: 2005

What We Do

Agoda is transforming travel for millions of customers across the globe. Headquartered in Asia, Agoda is one of the world’s largest online travel platforms. Founded in 2005 and now part of Booking Holdings (Nasdaq:BKNG), Agoda has a network of over 2,900,000 properties worldwide. Our web and mobile products provide a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best deals for business and leisure travelers. Agoda employs over 7,000 professionals from 90 nationalities in locations around the globe. In every department – from engineering to customer experience – we provide an environment rich with creativity, collaboration, and experimentation, and the tools to work faster and smarter. At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great. For properties seeking partnership with Agoda, visit https://connect.agoda.com

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