In this role, you will:
- Uphold a safety-centric, inclusive, and open-communication culture and conduct written and oral performance feedback with direct reports at regular intervals.
- Support Command Center Operations and Fleet Operations Management through process improvement across safety and efficiency for the team.
- Work closely with Team Leads and Program/Project Managers within Fleet Operations to ensure their team stays aligned with Zoox’s overall goals.
- Become a knowledge expert on Zoox’s proprietary software related to Fusion Center Operations.
- Interact with contractors assigned to Zoox to answer questions, provide information, and ensure they understand and execute their job assignments.
- Act as a “player/coach” by regularly diving into team needs and act as the first point of contact to support service escalations.
Qualifications
- Bachelors Degree
- 12+ years leading the business side of relevant large-scale operations within a remote operations, customer service, or complex call center environment
- 4+ years of managing large teams of FTEs and contingent labor (contractors)
- Management of continuous safety standards and process improvement initiatives
- Experience working with cross-functional teams on go-to-market initiatives
- Experience in change management processes & managing large amounts of data
Bonus Qualifications
- Master's degree in a relevant discipline (Business Administration, Engineering, Computer Science, Program Management, etc.)
- 8+ years working in an NPI environment and cross-functionally with PMO or engineering organizations
- Experience in the autonomous vehicle, transportation dispatch, or public sector/emergency response industries (i.e., 911 centers, NOC/SOC leads, or command center backgrounds)
- 8+ years of experience leading complex call center operations
Top Skills
What We Do
Zoox is an autonomous mobility company that was founded to provide a safer, cleaner, and more enjoyable future on the road. To achieve that goal, the company has spent the past 10 years creating a purpose-built robotaxi that gives the world a better way to ride.
Why Work With Us
At Zoox, we are working to solve one of the greatest technological challenges of our generation.
From the beginning, we have been focused on our goal of reimagining transportation from the ground up. We are a mission-driven community of innovators working together to create a safer, cleaner, and more enjoyable future on the road.
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