Company Description
OneDirect (https://www.onedirect.in/) is a India’s Largest Customer Experience Management company and backed by Sequoia capital. We are 150+ people enterprise software company headquartered in Bangalore, with offices in Mumbai and Delhi. We are expanding teams across the organization.
OneDirect was launched in 2009 with the purpose of helping Indian brands overcome challenges they faced with respect to Customer Experience Management. OneDirect has evolved as a pioneer in the CEM space with a suite of world-class products that have been implemented by revered market leaders. This validation has strengthened our position as front runners in customer experience.
We are looking for a Manager/ Senior Manager - Enterprise Solutions in Mumbai with the right energy, competitive spirit, personal drive and track record of success in Sales. This position involves working with clients to provide them the right OneDirect services that meet their Service, Messaging or Feedback Management needs. If you are motivated by delivering happiness, come join us at OneDirect!
We work with over 120+ Enterprises in India which include Twitter India, Asus, MakemyTrip, Ola cabs, Landmark Group, Indian Railways, Railyatri, Red Carpet, Indigo, IndusInd Bank, Federal Bank, ClearTrip, GMR Group, Lenovo, OLX, Starbucks, KFC, Domino's, Paytm, Vistara, Oyo, PizzaHut and many more
Job Description
Key Responsibilities for the role -
• Meet or exceed sales objectives at the enterprise level
• Effectively qualify leads and perform needs assessment, engaging technical resources as required
• Create client presentations, proposals, and coordinate quarterly business reviews
• Conduct high-level conversations with C-level and VP-level Executives
• Utilize solution-selling and value-selling techniques to effectively guide the sales process to close
• Upsell and leverage business from new and established customer relationships
• Utilize CRM solution to provide timely and accurate sales activity tracking and status updates
• Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
What do we look for -
• Great experience in Enterprise software/ solution Sales
• Experience conducting product demonstrations with the ability to build relevant, strategic messaging
• Must have strong verbal skills with consultative professional business acumen
• Must be detail oriented, organized, ethical, responsible, & self-motivated
• Strong collaboration and relationship building skills
• Presence and proficiency in social media such as LinkedIn
• A good listener
• Proven record of achieving sales quota throughout
Additional Information
Work from home till Office resumes.
Open culture and Performance based incentive.
Steep learning curve and fast track career growth.
What We Do
OneDirect is India’s leading Customer Experience Management Company. Built for enterprises, with all CX modules under one roof. The product modules include: 1. Service Management Platform - Call, Email, Social, Blogs, Reviews, and many more. (Over 200 channel integrations) 2. Feedback Management Platform - Customers, Employees, and Partners 3. Messaging - FAQs, Smart help, and Live Chat. 4. Advance analytics engine - Command centers. 5. Service 360 - The one true view of the customer and his journey with the brand. We work with brands across verticals like Consumer Electronics, Aviation, Automotive, BFSI, Government, Retail, Healthcare, Travel, Real Estate and Hospitality
