Manager/Senior Manager, National AI Impact Programme (Partnerships) (IDD2)

[What the role is]

The Industry Development Division 2 (IDD2) is part of the Training Partners Group in Skills and Workforce Development Agency (SWDA). The team supports a robust and high-quality Continuing Education and Training (CET) ecosystem through strategic partnerships, management of CET providers, and engagement of enterprises in skills development.
Reporting to the Team Lead, you will perform industry development and partnership engagement work and contribute to the design, implementation and continuous improvement of workforce development initiatives under the SkillsFuture AI Subscription initiative, which forms part of the broader National AI Impact Programme (NAIIP).
You will manage the end-to-end implementation and operations of the AI course curation and signposting workstream, working closely with CET providers, AI solution providers and ecosystem partners and other stakeholders to ensure learners have access to relevant, high-quality and up-to-date AI learning opportunities and tools. The role offers the opportunity to work at the intersection of workforce transformation, AI adoption, skills development and programme delivery

[What you will be working on]

• Translate industry, workforce intelligence and policy intent into operationally viable programme designs and implementation approaches
• Develop and operationalise the AI course curation and signposting framework
• Engage and coordinate with CET providers, AI solution providers, learners, enterprises, government agencies, and internal stakeholders to support workforce development initiatives
• Facilitate strategic discussions with internal and external stakeholders, agencies, CET providers, AI ecosystem partners and AI solution providers to support workforce transformation and skills upgrading
• Manage the end-to-end implementation and operations of AI initiatives, including AI course curation, signposting and AI subscription workstreams
• Oversee AI solution provider onboarding, contract administration, service requirements, invoice verification, payment controls, and operational issue resolution
• Coordinate the onboarding, maintenance and continuous enhancement of curated AI learning opportunities and AI subscription offerings
• Handle feedback, appeals, and case management in accordance with programme policies, audit requirements, and quality standards
• Monitor programme performance indicators and reporting programme metrics such as uptake, utilisation, learner feedback, claims and payment status, operational risks, and implementation issues for management reporting and programme refinement

 

Key Skills & Capabilities

Stakeholder Engagement

• Ability to communicate effectively with a diverse range of stakeholders including learners, CET providers, AI solution providers, enterprises, and government agencies to deliver national programmes
• Facilitate discussions, influence outcomes and navigate differing perspectives
• Manage stakeholder expectations professionally while maintaining strong partnerships

Programme Development and Delivery

• Work with partners to curate, design and implement training programmes

• Plan,  coordinate and deliver work across multiple stakeholders
• Balance competing priorities in a fast-paced environment
• Ability to identify operational bottlenecks and recommend practical, evidence-based process improvements
• Identify opportunities and recommend enhancements to improve quality, relevance and accessibility of curated AI learning opportunities

Governance and Risk Management

• Apply governance, financial control and compliance requirements consistently
• Exercise sound judgement when reviewing complex cases and operational exceptions
• Identify risks early and develop practical mitigation strategies

 

Data Analysis and Performance Management

• Interpret programme data and performance indicators to derive insights
• Develop concise and actionable management reports
• Use evidence and analytics to support continuous improvement and decision-making

 

Communication and Facilitation

• Communicate complex information clearly to both technical and non-technical audiences
• Prepare clear written submissions, reports and briefing materials
• Facilitate discussions and present recommendations confidently to stakeholders and management

[What we are looking for]

• Possess the required competencies to execute the job duties proficiently
• At least 3 years of relevant experience in industry development, partnership management and workforce development
• Demonstrated strength in research, analysis, and strategic synthesis
• Strong multi-stakeholder management, communication and interpersonal skills, with the ability to engage a wide spectrum of internal and external stakeholders across multiple organisations and levels
• Proven partnership and project management capability, including contract and performance management
• Experience in monitoring, evaluation, and programme governance
• Business development mindset with the ability to identify and pursue new collaboration opportunities
• Proactive, resilient, adaptable, and collaborative team player who thrives in a fast‑paced, multi‑project environment
• Experience in workforce development, grants administration, public sector operations or large-scale programme administration in Infocomm Technology and Media sectors would be an advantage

Successful candidates will be offered a contract in the first instance and may be considered for an extension or be placed on a permanent tenure.

Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP.