The Business Solutions Team prides ourselves on providing teams the ability to service our customers easily. That is why we’re looking for a Manager, Salesforce Administration to help shape our teams Salesforce administration team

Articulate is a fully distributed company that offers a high degree of autonomy. As part of our talented and driven Business Solutions Team, you’ll work closely with an awesome group of marketing, sales, customer support, customer success, and finance people.

The ideal candidate for this job is a multi-talented individual who has a strong understanding of Articulate’s business systems and knowledge. This person would work to help build a team who can handle frontline inquiries from internal teams and provide the right information, solution or are able to triage the task to the proper internal team.

Here’s a smattering of the tech you’ll be working with: Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce CPQ, Apex, SOQL, Visual Studio Code, GearSet, GitHub, Marketo, Avalara, Billing Platform, Workato, Stripe, ZoomInfo, Slack, Gainsight NXT and Okta.

What you'll do:

• Possess a deep understanding of the Salesforce CRM platform and best practices.
• Work closely with dev (web and Salesforce), QA and other team members to triage and troubleshoot issues.
• Lead a team of Salesforce and Billing Platform administrators, providing guidance, mentorship, and support to ensure the successful delivery of Salesforce and Billing Platform initiatives.
• Define and execute the Salesforce roadmap, identifying opportunities for process improvement, automation, and integration with other systems.
• Develop and maintain Salesforce configurations, including custom objects, fields, workflows, validation rules, and process builder flows, to support evolving business needs.
• Manage Salesforce integrations with third-party applications, ensuring data consistency and system stability.
• Collaborate with sales, marketing, and customer service leaders to understand requirements and translate them into scalable Salesforce solutions.
• Drive user adoption through training, documentation, and ongoing support initiatives.
• Establish and enforce Salesforce governance policies, including data security, compliance, and best practices.
• Stay current with Salesforce releases and emerging technologies, evaluating their potential impact on our Salesforce ecosystem.
• Provide regular reporting and insights on Salesforce performance metrics and KPIs to inform decision-making at all levels of the organization.

What you should have:

• 8+ years experience in IT
• 6+ years experience with the Salesforce CRM Platform
• 5+ years of Salesforce Administrative experience
• A deep understanding of Articulate’s internal business and web systems.
• The ability to ask important questions to the business and help to surface pain points and process flaws
• A desire to want to strengthen the overall knowledge of our team and share that information broadly within Articulate
• Experience thinking, planning, and executing autonomously and as part of a remote team of technical and non-technical collaborators and stakeholders.
• A bachelor's degree in Computer Science, a related field, or equivalent training, fellowship or work experience.

Nice to haves:

• Autonomy and ownership. We hire motivated, professional developers and expect them to proactively solve problems and implement quality results. You’ll have as much support as you need but you’ll ultimately be responsible for managing your time and development process and for moving your projects forward to completion.
• Learning and growth. Our team works across a wide variety of applications and technologies with more on the horizon. What you’re working with today may not be part of our process in a year and you’re eager to expand your competencies as our stakeholder needs evolve and grow.
• Work with a motivated, talented, and supportive team of project managers, developers, and quality assurance specialists. You get equal satisfaction helping your teammates succeed as you do from your individual contributions.