Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for 90 years. More information is available at www.msgentertainment.com.
Who are we hiring?
The Manager, Sales is responsible for leading and managing the sales efforts for new business for MSG Sports sales targeting individual consumers in the Tri-State area, primarily focused on selling Season Membership Plans while also selling Groups, Lounges, Madison Club and Single Event Suites. This person will be accountable for implementing department business plans designed to meet and exceed annual sales goals while also contributing to the development of sales leaders within the department.
What will you do?
- Develop a proactive sales culture that promotes skill development while maximizing revenues for MSG Sports properties through direct training, supervision, motivation and direction of the sales team.
- Assist with the creation, planning, communication, and execution of ticket sales campaigns, special projects, contests, events and programs.
- Establish and communicate clear sales revenue goals to the sales representatives. Provide team with appropriate feedback and direction for skill development through regular training and coaching.
- Support and guide the sales team during prospecting meetings through the close of sales.
- Work with Data & Analytics team to build, maintain, and manage detailed dashboards of sales activity, pipelines, and results within CRM system to compare and track against budget goals and finance reports.
- Support consistent sales training platforms designed to accelerate skill development including pipeline and coaching sessions.
- Implement sales blueprint and training materials that include best practices and techniques to ensure consistency in rep development, accountability, and beneficial customer experiences.
- Facilitate the onboarding of new hires focused on sales and service training, product knowledge, and process orientation, to promote a seamless integration into the organization.
- Oher responsibilities assigned by management.
What do you need to succeed?
- 3+ years’ experience in sales environment; experience within sports or entertainment a plus.
- Prior experience with handling client service issues and managing affairs with potential new corporate and personal clients from the general public.
- Excellent communication and organizational skills
- Ability to address and solve problems, often under duress
- Ability to operate specific ticketing and database management systems
- Demonstrated success in communicating, directing and executing company policies and standards under frequently challenging circumstances.
Special Requirements:
- Oversees this department which consists of 7 employee(s)
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At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.
Top Skills
What We Do
MSG Entertainment is a world leader in live entertainment, comprised of world-renowned venues and marquee brands. Utilizing our powerful assets and expertise, we produce, present, or host a variety of entertainment and sports events, delivering unforgettable experiences for millions of fans each year. Across our venues and brands, MSG Entertainment sets the standard for excellence and innovation while forging deep connections with diverse and passionate audiences.
Our Company includes our portfolio of iconic venues: New York’s Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – each a prominent destination for unforgettable experiences and events. With flexible seating capacities and configurations that range from 2,800 to 21,000, our venues enable us to showcase a broad array of compelling sporting events, concerts, family shows, and special events that cover a wide spectrum of genres. This includes at Madison Square Garden, known as “The World’s Most Famous Arena,” which serves as home to the New York Knicks and New York Rangers – two of the most recognized franchises in professional sports – and perennially hosts the biggest names in music and entertainment.
MSG Entertainment also features the wholly-owned original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for generations of fans at Radio City Music Hall since 1933. The show’s enduring popularity is driven by the world-famous Radio City Rockettes, the longest-running precision dance company in America.
More information is available at www.msgentertainment.com
