Department: NAM - Wholesale Operations
Reports to: Senior Manager, Wholesale Operations
Location: North Vancouver, B.C.
Your Opportunity at ARC’TERYX:
As Manager, Integrated Systems and Process, you own the strategy, design, improvement, and enablement of business processes and supporting technologies across the Commercial organization. You transform operational complexity into scalable workflows, helping teams work more effectively through process excellence, systems adoption, cross-functional collaboration, and change management.
Partnering closely with business functions, Supply Chain, Technology, and Data & Analytics teams, you identify opportunities, solve operational challenges, and drive initiatives that enhance efficiency, adoption, and business performance. You balance strategic thinking with practical execution, bringing structure and clarity to ambiguous problems while enabling teams to adopt new ways of working.
This is a role with visible impact and broad exposure across the organization. You will help shape how business processes evolve, influence system improvements, and support capabilities that enable sustainable, long-term growth.
This role is based out of our North Vancouver office and is open to a hybrid work schedule. Candidates must be eligible to work in Canada.
Meet Your Future Team:
The Wholesale Operations team is a cross-functional group whose focus is to support commercial growth through scalable processes, technology solutions, and operational excellence. We partner closely with Sales, Product, Supply Chain, Finance, and Technology teams to improve how we work, strengthen the partner experience, and build capabilities that enable the future growth of Arc'teryx's global Wholesale business.
If you were in the Manager, Integrated Systems and Process role now, here are some of the core activities you would be doing:
- Leading the global strategy, governance, and roadmap for wholesale ERP and technology that support Wholesale and Commercial Operations
- Conducting root-cause analysis to identify process gaps, inefficiencies, and improvement opportunities
- Managing and developing a team responsible for implementation of system and process changes, including driving adoption, change management, and communication plans to ensure teams are equipped to maximize system capabilities
- Translating complex business requirements and process issues into scalable solutions that improve operational efficiency, data quality, and user experience
- Monitoring system performance, user feedback, and business outcomes to identify opportunities for continuous improvement
- Establishing governance frameworks, documentation standards, and operating procedures that support sustainable global growth
- Leading cross-functional initiatives that connect commercial processes, technology solutions, and business objectives across regions and channels
Here are some of the things you could be working on in the future:
- Developing long-term business process and systems strategies that improve scalability, integration, automation, and reporting capabilities leading to efficient and consistent execution across commercial functions
- Leading the implementation and integration of new technologies and capabilities that strengthen collaboration between Sales, Product, Merchandising, and Supply Chain teams
- Representing the wholesale channel in cross-functional initiatives, providing business expertise and functional requirements to ensure processes, systems, and solutions support the achievement of business objectives, targets, and strategic priorities.
- Growing team capabilities through coaching, succession planning, and the development of subject matter expertise in a collaborative, high-performing team environment
Are you our next Manager, Integrated Systems and Process?
- You have completed a bachelor's degree in Business, Information Systems, Technology Management, Commerce, or a related discipline
- You have 7+ years of experience supporting business operations, commercial technology, sales enablement, business systems, program management, or a related field
- You have experience leading technology-enabled cross functional initiatives in complex environments, from concept through implementation and adoption
- You have experience managing people and developing high-performing teams
- You have experience managing third-party vendors, technology partners, and strategic business relationships
- You possess strong business acumen and can connect technology investments to measurable business outcomes
- You have strong project and program management capabilities, including managing competing priorities across multiple initiatives
- You have strong critical thinking and problem-solving skills, with the ability to translate complex business requirements and process issues into practical and scalable solutions
- You have strong analytical skills and use data to inform decisions, and problem solve
- You have working knowledge of enterprise resource planning systems, workflow tools, CRM platforms, or related technologies
- You remain highly flexible and adaptable when faced with ambiguity
- You effectively balance autonomy and collaboration
Compensation:
Total Rewards
Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.
We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.
In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:
- Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
- Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
- Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
- Family support - Parental leave top-up and a nesting period for new parents.
- Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).
*Eligibility for certain programs may vary by role.
Equal Opportunity
Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.
Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.
All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.
Leave it Better
We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.
Join us in creating positive change in ourselves, our communities, and the world.
Live it. Get out there - the mountains make us better
Disruptive evolution. In pursuit of better. Always.
Commit. We set bold objectives and see them through.
Skills Required
- Bachelor's degree in Business, Information Systems, Technology Management, Commerce, or a related discipline
- 7+ years of experience in business operations, commercial technology, sales enablement, business systems, program management, or a related field
- Experience leading technology-enabled business initiatives from strategy and concept through implementation and adoption
- Experience managing people and developing high-performing teams
- Experience managing third-party vendors, technology partners, and strategic business relationships
- Strong business acumen and ability to connect technology investments to measurable business outcomes
- Strong project and program management capabilities, including managing competing priorities across multiple initiatives
- Ability to translate complex business requirements into practical and scalable solutions
- Strong analytical skills and ability to use data to inform decisions
- Proactive root-cause analysis and solution development skills
- Flexibility and adaptability in ambiguous situations
- Ability to balance autonomy and collaboration
What We Do
Arc’teryx is a global design company based in North Vancouver, B.C. that specializes in technical high-performance outerwear and equipment. We design and manufacture a wide range of mountain sports outdoor apparel and equipment for all conditions and experiences, including mountaineering, ice and rock climbing, skiing, snowboarding, and trail running. Our company is built on a passionate and relentless commitment to design, craftsmanship and performance. We have a unique construction process that enables us to create technical products that can be trusted to perform at the point of extreme need. We are uniquely positioned in our industry as we have our own factory located in New Westminster, BC, which enables us to build products with a meticulous focus on detail and performance. We leverage this manufacturing knowledge and share it with our global partner factories. In the Coast Mountain Range behind our headquarters and design centre in North Vancouver, we field test our products in real world conditions allowing us to create the best-fitting, longest-lasting, highest-performing technical products available. We distribute our outerwear and equipment through more than 3,000 retail locations worldwide, in over 40 countries globally, including 38 branded and outlet stores in Europe, North America and Asia. The company started with six employees in 1989 and now has more than 1000 employees in Canada.
