The Sales Support Manager provides operational and strategic support to the Sales organization. The Manager role assists in the seamless execution of sales processes, manages support staff, and contributes to the achievement of Sales goals. The Manager also prioritizes various sales support campaigns, trains and coaches support staff, and ensures the team meets departmental KPI & targets. The Manager works closely with all Sales channels, Sales Operations, and other departments as a Subject Matter Expert on sales initiatives, and process improvements. Additionally, the Sales Support Manager provides feedback to Leadership on areas of improvement, and compliance with Sales policies.
Responsibilities
- Team Management - Oversee and lead both internal and external sales support teams, ensuring alignment with company objectives.
- Vendor Coordination - Conduct monthly meetings with vendor partners to ensure adherence to contractual performance standards.
- Sales Data Analysis - Collect and analyze data to align strategies with campaigns and provide insights to leadership.
- Product Knowledge - Ensure the support team & vendor partners are well informed of all products, offers and processes to assist sales agents effectively.
- Training & Development - Conduct trainings as needed of all sales offers, campaigns, compliance policies and procedures to help drive sales goals and manage escalated inquiries.
- Cross Functional Collaboration - Work closely with Care, Field Service, and IT Teams to understand & mitigate potential issues in the sales process.
- Reporting - Generate reports on sales support campaigns performance and agent performance.
- Problem Solving - Function as Subject Matter Expert to resolve issues within the sales process, including customer concerns, pricing or internal processes.
Qualifications
- Bachelor's degree in business administration or a related field
- 3 - 5 years experience in sales support or a similar role.
- Proven leadership and managerial skills
- Effective communication and interpersonal abilities
- Proficiency in CMR software and sales tools
- Must be a self-started and work independently.
- Must have strong decision-making skills and exercise good judgement.
- Ability to analyze data and offer strategic insights.
- Customer focused mindset with excellent critical thinking skills
- Detailed oriented with strong organizational skills.
- Ability to multitask and thrive in a fast-paced environment.
- Previous vendor management required.
Work Environment:
- This is a hybrid role, with 3 days in the office and 2 days working from home.
- The position requires managing internal and external staff and will involve monthly travel to offshore sites.
Nearest Major Market: Plano
Nearest Secondary Market: Dallas
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What the Team is Saying
What We Do
We Make a Difference Because We Are the Difference!
At Optimum, we’re not just connecting people – we’re transforming how they experience the world. With a footprint spanning 21 states and serving approximately 4.5 million residential and business customers, we're building the future of connectivity through innovative services like Optimum Fiber Internet, Optimum TV, and Optimum Mobile. This connectivity wouldn’t be possible without our tremendous workforce of driven employees who are dedicated to ensuring the best possible experience for all of our customers and co-workers
We’re a team of bold thinkers, curious leaders, and collaborative problem-solvers, united by a culture that values inclusion, innovation, and impact. At Optimum, every voice matters, every idea counts, and every team member has the opportunity to grow, lead, and make a difference. From developing next-gen technology to bridging the digital divide to supporting education and emergency response efforts, we lead with purpose and heart. Our Be The Difference initiative drives us to make a positive impact, ensuring that our efforts resonate far and wide.
From our products and services to our community impact, we are creating connections, driving innovation and POWERING this world forward. You can be a part of an exciting and transformational workplace at Optimum. Join us to Be the Difference!
Why Work With Us
Our mission is simple: deliver the best customer and employee experience while transforming how we work and grow. We’re on a journey to become the connectivity provider of choice – investing in our network, reimagining our products, and building a culture where people thrive. With nearly 4.5 million customers across 21 states, we’re transforming fr
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
