Manager, Sales Support

Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate citizen committed to our customers and employees.

Our founder, Barc Simpson established 9 Principles of Business we live out as company values and have made Simpson Strong-Tie an inspiring place to work since 1956. Our team of talented people are dedicated to our shared mission: to provide solutions that help people design and build safer, stronger structures.

Learn about our company culture directly from our team.

YOU

As a Manager, Sales Support, you will provide leadership, direction and support to the Sales Support team while overseeing, tracking and communicating department activities and objectives by approving inputs and ensuring quality and training.
 

WHAT YOU’LL BE DOING (% of Time)

Manage, monitor, evaluate and review Sales Support team performances and progress, while managing the day-to-day administrative tasks of the Sales Support Dept. Serve as a link between the Sales Support team and Sales management. (30%)
 

Plan and direct independent improvement projects as needed, including analyzing, researching and evaluating, through decision and implementation. Specifically, evaluation, adoption, and training for new technologies and software, if applicable. (25%)
 

Create and oversee departmental goals, objectives, and procedures. Direct, plan and implement quality assurance and compliance processes, including training and change management. (25%)
 

Oversee, monitor and evaluate the quality of communication and other internal and external customer contact methods (e.g. chat, email) for accuracy and adherence to quality standards. (10%)
 

Spearhead additional organizational and consultative assistance and collaboration with other departments and branches when required. Travel required. (10%)

DESIRED SKILLS AND EXPERIENCE

If you can do everything listed above, you’ve got what it takes. Perhaps some of the following would be helpful too:

• High School Diploma or General Education Degree (GED) required.
• Undergraduate degree in business management or an equivalent combination of education and experience preferred.
• 5+ years’ experience in sales support management preferred.
• Develop and implement training programs
• Demonstrated ability to train employees to perform job duties capably and acceptably.
• Run and decipher queries
• Develop useful queries to improve processes and efficiency.
• Critical thinking - Analyze and improve processes and develop new ones.
• Customer focus - Quickly and effectively, solve customer problems and maintain productive customer relationships. Readily readjust priorities to respond to pressing and changing customer needs. Recognize potentially adverse customer reactions and develop better alternatives.
• Speaking and communication - Communicate verbally in an appropriate way for the audience he/she is speaking to. Communicate effectively with direct reports and co-workers. Listen with full attention to what other people are saying, making sure to understand the needs being expressed, asking questions as appropriate without interrupting at inappropriate times. Speak effectively before groups of customers or employees of the organization.
• Attention to detail - Monitor and review work for accuracy and completeness. Complete work according to procedures and standards. Maintain an organized workspace and filing system. Understand verbal instructions.
• Reading and writing - Read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and construction documents such as building plans. Write routine reports and correspondence.
• Reasoning - Solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Teamwork - Maintain a collaborative approach in dealing with other Simpson Strong-Tie employees. Demonstrate a genuine commitment to mutually beneficial solutions. Ability to operate in a sales environment.
• Accountability and dependability - Arrive to work on time and follow instructions, policies, and procedures. Fulfill commitments made to customers, peers, co-workers, and managers. Hold self and others accountable for measurable, high quality, timely, and cost-effective results.
• Computers and Software - Proficiency with SAP, MS Outlook, MS Word, MS Excel (including functions, pivot tables, mail merge, etc.), Smartsheet, Salesforce (CRM), typing/keyboard (50wpm and 8,000 kph or greater preferred), mobile device platforms (iOS or Android), and Social Media platforms (LinkedIn, Facebook, etc.).

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is frequently required to sit, talk, and hear, and sometimes walk and stand. While performing the duties of this job, the employee may occasionally push or lift up to 25 lbs.

WORK ENVIRONMENT

This job operates in a professional office environment where standard office equipment such as computers, phones, printers/scanners, etc. are frequently used.
 

TRAVEL

This position requires domestic travel up to 10% of the time.

WORK STATUS & LOCATION

This full-time, exempt position is located in Columbus, OH

RELOCATION

Relocation is not available for this position.

Pay
$71,500 - $114,400 / year

REWARDS AT SIMPSON STRONG-TIE

We recognize and reward employees with a carefully designed and comprehensive rewards package, including competitive compensation, quarterly bonuses or commission and first-rate benefits. May exclude some positions, such as seasonal jobs.

• Quarterly Bonuses/Commission: You will be eligible for either a bonus or commission, paid on a quarterly basis. We believe all employees affect customers, sales and revenue — directly or indirectly – and should be rewarded by sharing the company profits.
• Benefits: We provide a wide range of benefits for eligible full-time employees including: medical, dental, vision, retirement contributions, employee stock purchase and bonus plans, pay for holidays, vacation, sick days, funerals and jury duty, years of service awards, employee discounts, employee referral bonuses, charitable contribution matching, education reimbursement and more. View benefit plan details here: https://benefits.strongtie.com/.

In keeping with our values and commitment to diversity, equity, and inclusion in our communities, we are an equal opportunity employer. This means that our employment decisions are based on your qualifications and merit, and our business needs.

Please note all job offers are contingent upon a successful background investigation and drug test. Simpson Strong-Tie's drug policy is based upon Federal Law, and therefore will screen applicants for amphetamines, including methamphetamines, cocaine, phencyclidine and opiates.

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