Manager, Sales Support

As a Sales Support Manager, you’ll lead supervisors and support representatives, strengthen daily operations, and partner with Sales leadership to deliver efficient service and great customer experience.

Key Responsibilities

• Drives the sales support team to hit sales targets while providing excellence customer service
• Set service standards and ensure they are met by using performance metrics, and quality checks to drive accountability and results.
• Partner with Sales leadership and internal teams to resolve escalations and strengthen operational support.
• Balance workloads, staffing, and resources to ensure targets and metrics are hit
• Drive process improvements through the team to increase efficiency, accuracy, and customer satisfaction.
• Manage supervisors and support staff, including hiring, onboarding, coaching, development, performance reviews, and corrective action consistent with company policy.
• Oversee timely, accurate responses to customer inquiries, quotes, order entry and updates, delivery questions, and issue resolution.
• Use SAP and other systems to track orders, inventory availability, and estimated product arrivals.

• A bachelor’s degree or an equivalent combination of education and experience.
• 8 years in customer service, sales support, business operations, or a related field, plus 3+ years of management experience.
• Strong leadership skills in team building, coaching, development, and performance management.
• Excellent communication, listening, negotiation, and conflict-resolution skills; ability to collaborate across teams and balance customer and business needs.
• Advanced analytical and problem-solving skills, with experience using performance metrics and improving operational policies, procedures, and workflows.
• Strong organization, time management, and adaptability to manage competing priorities, multiple teams or functions, and organizational change.
• Working knowledge of customer service, quoting, order management, and issue resolution; strong understanding of business operations, products, and services.
• Familiarity with SAP, customer relationship management systems, and performance monitoring tools is a plus.

Compensation: This is a salaried exempt role. The starting salary range for this role and market is between $89,600 - $117, 600 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan. Employees in this role are not eligible for overtime.

Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us! 

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.

We may use automated tools, including artificial intelligence, to support parts of our hiring process, such as application review and interview scheduling. These tools assist our teams but do not replace human decision-making. If you need an accommodation or have questions, please contact [email protected].

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.