The Role
Lead and scale the order-to-cash support function: manage and develop the order management team; ensure accurate, timely order processing and revenue controls; drive process improvements; support sales deal enablement; deliver reporting and cross-functional alignment to optimize customer experience and revenue execution.
Summary Generated by Built In
Quantum is seeking a dynamic and results-oriented Manager of Sales Support to lead and scale our order-to-cash support function within our growing Guadalajara office. This role plays a critical part in enabling a high-performing global sales organization by ensuring operational excellence, process efficiency, and a superior customer experience.This leader will oversee end-to-end order management processes, drive continuous improvement, and partner cross-functionally with Sales, Finance, and Customer Operations to support revenue execution and business growth.Key ResponsibilitiesLeadership & Team Management
- Lead, coach, and develop a high-performing order management team, fostering accountability, collaboration, and continuous learning.
- Establish clear performance metrics, monitor productivity, and drive service excellence.
- Support hiring, onboarding, and ongoing development of team members.
- Oversee the accurate and timely processing, validation, and booking of global sales orders.
- Ensure adherence to internal controls, pricing policies, and revenue recognition requirements.
- Identify process gaps and implement scalable improvements to enhance efficiency and accuracy.
- Partner with Sales to support deal structuring, pricing, and proposal development.
- Ensure timely and consistent quote generation aligned with company guidelines.
- Act as an escalation point for complex order issues and customer inquiries.
- Monitor order pipeline, backlog, shipments, billing, and delivery performance.
- Deliver actionable reporting and insights to Sales and leadership teams.
- Use data to identify trends, risks, and opportunities for operational improvement.
- Work closely with Finance, Logistics, IT, and Customer Support to ensure seamless order fulfillment and customer satisfaction.
- Drive alignment across systems and processes (e.g., ERP, CRM tools).
- Champion a customer-first mindset, ensuring timely resolution of order issues and proactive communication.
- Maintain strong relationships with internal and external stakeholders.
- Experience:
- 5+ years of experience in order management, sales operations, or a related function.
- Prior experience in a lead or supervisory role preferred.
- Functional Expertise:
- Strong understanding of order-to-cash processes, pricing, quoting, and revenue operations.
- Experience supporting complex, technical product or solution environments (technology industry preferred).
- Systems & Tools:
- Proficiency with ERP/CRM platforms (e.g., Microsoft Dynamics 365, Oracle ERP, Salesforce).
- Advanced Microsoft Office skills (Excel, Outlook, Word).
- Skills & Competencies:
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication skills (English required, written and verbal).
- Ability to manage multiple priorities in a fast-paced environment.
- Proven ability to drive process improvements and influence cross-functional stakeholders.
- Customer-focused with strong business acumen.
- Experience in data storage, backup, archival, or related technologies.
- Familiarity with global sales operations and international order processing.
- Ability to manage competing priorities and meet deadlines, including peak periods (e.g., quarter-end).
- Flexibility to work in-office in Guadalajara as needed in a hybrid environment.
- Capability to work both independently and collaboratively within a global team.
Skills Required
- 5+ years of experience in order management, sales operations, or a related function.
- Prior experience in a lead or supervisory role.
- Strong understanding of order-to-cash processes, pricing, quoting, and revenue operations.
- Experience supporting complex, technical product or solution environments (technology industry preferred).
- Proficiency with ERP/CRM platforms (e.g., Microsoft Dynamics 365, Oracle ERP, Salesforce).
- Advanced Microsoft Office skills (Excel, Outlook, Word).
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication skills (English required, written and verbal).
- Ability to manage multiple priorities in a fast-paced environment.
- Proven ability to drive process improvements and influence cross-functional stakeholders.
- Customer-focused with strong business acumen.
- Experience in data storage, backup, archival, or related technologies.
- Familiarity with global sales operations and international order processing.
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
<p><span style="color: rgb(51, 51, 51); font-family: Arial; font-size: 11px; line-height: 11px; background-color: rgb(237, 237, 237);">Quantum has become the global expert in data protection and big data management solutions. We provide a unique combination of specialized storage solutions and unmatched value for traditional, virtual and cloud envi
.jpeg)
.jpg)
