Summary:
Establishes and maintains existing and new accounts. Responds to customer enquiries and concerns. Analyzes customer operations and practices to provide sound technical advice. Maintains full knowledge of industry and competitive activity. May work in conjunction with field operations staff. Is responsible for a mix of small and large accounts. In addition to regional travel requirements, this position will require occasional international travel including but not limited to the United States. Handles special projects, as assigned.
Job Duties/Responsibilities
- Facilitates information between the client and FET, effectively communicating across all FET business departments ensuring clear understanding of the client’s plans, strategies and activities related to Drilling Handling Tools/Capital Equipment/Mud Pump Consumables product categories.
- Fosters executive to upper-level relationships with the strategic client for purposes of business expansion, issue resolution, knowledge sharing, strategic initiatives, and product development.
- Develop and execute strategies for increasing the sales of FET Drilling and Handling Tools/Capital Equipment/Mud Pump Consumables product categories.
- Identify areas of opportunity with Drilling Contractors, OFS companies, supply stores, distributors, and Operators.
- Stay abreast of competitors/new competitive products introduced – relaying improvements required for FET products.
- Able to produce Sales Forecast and Regional Sales Plan for assigned area.
- Process and follow up on customer quotes and order requests.
- Facilitate return requests and Field Products including verifying administration of related.
- Knowledge and understanding of customer requirements per specifications.
- On call after hours may be required.
- Adjusts and/or coordinates discrepancies to customer billing or service rendered, referring discrepancies of service failures to designated departments for investigation.
- Responsible for accurate and timely order maintenance including data management in CRM system.
- Local and international travel required.
Skills/Knowledge
- Comprehensive, specialized technical knowledge of industry products and services, customer requirements and competitive market.
- Background in Handling Tools/Capital Equipment/Mud Pump Consumables desired.
- Excellent communication skills, verbal and written.
- Assertive attitude and competitive nature to win work.
- Must have solid commercial background in Sales and Selling to Drilling and/or OFS customers.
- Strong background in negotiating with clients – including understanding of common commercial practices in the oilfield.
- Detail oriented with strong analytic and problem-solving skills.
- Willing to travel primarily in Canada, but routinely to USA as required.
Education
- Bachelor’s Degree preferred, but industry experience will be considered.
Experience
- 7+ years of commercial experience with OFS, Drilling, and/or Drilling Products.
- Prior experience related to Handling Tools/Capital Equipment/Mud Pumps Consumables strongly preferred.
- Working knowledge and experience with CRM platform(s) required.
- Verifiable Sales Experience with verifiable history required.
- Class 5 Driver’s license with no suspensions or major infractions in the last 3 years required.
About FET
FET (Forum Energy Technologies, Inc.) is a global company, serving the crude oil, natural gas, and renewable energy industries. FET is headquartered in Houston, TX with quality manufacturing, efficient distribution, and service facilities conveniently located to support the major energy-producing regions of the world. Forum’s products and services range from the underwater reservoir to the refinery, from the sea floor to the above ground transportation line. We pride ourselves on giving you a comprehensive offering of solutions to maximize your operations and improve your bottom line. Our customers are our partners and we work with them to solve their ever-changing challenges.
FET is an Equal Opportunity Employer. FET does not discriminate on the basis of race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected under federal, state, or local law. All employment decisions and practices at FET are subject to the foregoing non-discrimination provisions and are based solely on merit, competence, performance, and business needs at the time.
Top Skills
What We Do
FET (Forum Energy Technologies, Inc.) is a global company, serving the crude oil, natural gas, and renewable energy industries. FET is headquartered in Houston, TX with quality manufacturing, efficient distribution, and service facilities conveniently located to support the major energy-producing regions of the world. Forum’s products and services range from the underwater reservoir to the refinery, from the sea floor to the above ground transportation line. We pride ourselves on giving you a comprehensive offering of solutions to maximize your operations and improve your bottom line. Our customers are our partners and we work with them to solve their ever-changing challenges.
