Sales Operations Manager

Job Description:

The Sales Operations manager will be dedicated to ensuring that we are maximizing efficiency and capitalizing on the full features and benefits of the systems used by Cambria’s internal and external customers (primarily Salesforce and The Cambria Exchange) based on the various user group needs. We are seeking someone with excellent technical, business and communication skills who can interface directly with internal stakeholders to understand their needs in order to administer and enhance our systems to ensure the best experience and ease of use. The Sales Operations manager will serve as the "go to" for all enhancements, promote adoption, training, and will help shape Cambria technology roadmap by keeping current on all technology trends and more.

Essential Duties and Responsibilities:

• Serving as the primary business partner to our Sales team

• Optimizing Salesforce configurations to enhance sales productivity, continually seek ways to simplify

• Collaborating with our Sales Leaders and teams to establish and refine performance metrics, facilitating informed decision-making

• Redefining and optimizing the territorial distribution ensuring comprehensive market coverage and increased sales efficiency

• Swiftly addressing and resolving operational challenges, suggesting improvements to systems

• Work in tandem with the Sales team to identify and rectify knowledge and skill gaps, ensuring ongoing development and training

• Create and administer training to existing or new users/groups

• Provide one to one training to end users on an on-going basis

• Expand use of Salesforce.com and The Cambria Exchange and other key systems by attending planning meetings, assisting with determining if these systems can be used in new ways as opposed to purchasing a new internal system

• Communicate regularly with user base regarding new features and enhancements.

• Analyze data to identify sales performance gaps, managing pipeline and forecasting with a focus on accuracy and efficiency

• Manage Salesforce governance and reporting

• Lead the team of two, including our primary Salesforce administrator and our Sales territory analyst

• Be the company SME on Salesforce.com and The Cambria Exchange

Qualifications & Skills:

• In-depth knowledge of the standard capabilities of Salesforce, Salesforce AI, Oracle ERP and basic eCommerce platforms

• Strong reporting background using standard reporting tools

• Detail oriented and self-starter with strong written and interpersonal skills

• Ability to work independently, as well as part of a team

• Team player with positive “Can-do” attitude

• Great communication skills with an enthusiastic personality

• Computer literate and proficient in standard office applications Word, Excel and Outlook

• Strong problem-solving skills, data and software applications

Minimum Requirements:

Education: Minimum expectation of a Bachelor’s Degree or equivalent education/experience

Experience: 7+ years of Salesforce Classic and Lightning administration experience

Systems: Word, Excel, Outlook and Google platform,

Salesforce: Data Cloud and Einstein experience preferred but not required

Additional Requirements:

Managerial Responsibilities: Will manage the Salesforce administrator and Salesforce territory administrator

Travel Requirements: May travel to other Cambria locations as required

Physical Requirements: Office position requiring telephone and computer use.  Must be able to lift up to 30 pounds for displays, samples and other marketing materials

Cambria’s starting salary range for this position is $100,000 - $132,000. Salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target for new hires for the position. Individual pay is determined by several factors, including work location, job-related experience, and relevant education and/or training.

Cambria offers a competitive benefits package that encompasses Health and Dental Insurance, Paid Time Off, 7 paid Holidays , 401(k) plus matching, Discretionary Profit Sharing, Flexible Spending Account; Life, Supplemental Life, and Disability Insurance; Referral Program, Tuition Reimbursement, Employee Assistance Program, Employee Discount and Professional Development Assistance.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

At Cambria, dedication to philanthropy and our people is at the heart of who we are. We strive to make a meaningful difference in the world every day by prioritizing employee well-being and fostering inclusivity and empowerment. Under the banner of CambriaCares, our philanthropic endeavors show our commitment to our people and our community to uplift kids, support education, and contribute to a sustainable future.

For additional company information, please visit www.CambriaUSA.com

Offer of employment will be contingent upon the successful completion of background verification check, subject to applicable laws and regulations.