Manager, Sales Operations

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

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Overview:

The Sales Operations Manager (SOM) manages sales operations activity for the sales area of responsibility.  Working within the Sales Operations team the SOM also provides input and support within the sales operations function across the business. Working primarily within the CRM environment the SOM ensures all operational administrative function to the corresponding sales area are managed. Reporting to the Manager, Sales Operations, the SOM also works closely with sales managers and internal stakeholders to ensure the appropriate objectives and priorities are enabled within the sales area supported.

Responsibilities:

• Works directly with and supports the sales teams to ensure high level of CRM data quality and drive overall CRM governance

• Ensures reporting and support CRM dashboards and views are as needed to support the sales organisation supported and provided as required

• Supports the weekly forecast process in CRM

• Supports implementation and roll-out of new CRM features and modules

• Uses Einstein Analytics to support area of responsibility

• Supports tactical implementation of sales initiatives and programs across the sales theatre including new tools, internal Spiff and programs

• Support and drive the pro-active implementation and adoption of operational activities, with a particular focus on CRM, to support overall growth within the Sales area supported, as well as direct input into process improvement

• Responsibility and ownership of CRM within the sales area allocated, championing usage of the system through regular promotion

• Undertaking training with CRM users within the sales area, including working with the business tools solutions team in creating support tools, guides and documentation

• Coaching the sales area and interested parties to implement appropriate behaviours and processes that ensure sales pipelines are fully populated to enable accurate forecasting

• Supporting the ongoing development of CRM to meet the needs of the sales strategy and defined sale process

• Assessing the reliability and integrity of the data in the sales pipeline to allow an automated pipeline forecasting process

• Ensuring the integrity of the data held on CRM and business databases and ERPs

• Undertaking quality control, data migration and cleansing for the sales area

• Providing support to the sales area in all areas of CRM implementation and use

• Work with the sales area manager in developing sales strategy and process specific to the area of responsibility whilst ensuring that operational requirements meet the corporate direction

Requirements:

• Excellent English and fluency in a second language an advantage

• 3 years minimum experience in a B2B sales operations role

• Excellent written and verbal communication skills

• Ability to work autonomously and effectively manage time

• Advanced organisational skills

• Proficient in the use Microsoft Office programmes

• Problem solving skills

• Highly skilled with use of CRM systems, preferably Salesforce

• Experience of working with CRM systems

• Understanding of internal business systems and processes

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Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.