Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
Responsible for managing the activities of the Sales Support functions which includes pre and post sales initiatives to ensure a positive and efficient customer experience. This role is focused on providing excellent customer/sales support and KPI attainment through strategic management. The manager ensures that unit standards around pricing, contracts, and implementation are maintained. This role will oversee the development and implementation of customers through the buying process. The manager is also responsible for providing leadership and direction for team(s) which may include multiple functional areas. The manager role will be a key contributor in developing and implementing support strategies for functional area(s).
Responsibilities

• Manages communication and workflow among the Account Executives, Local Sales Managers, and the Sales Support Team. Manages all aspects of order entry/order management at a regional level
• Manages the scheduling process for installation and billing of Suddenlink Business Services including HSD, Phone, Cable TV, Fiber Internet, Fiber point to point, and PRI
• Manages communication and workflow among members of the Sales Support Team; eliminates duplicate tasks and maximizes time management
• Manage achievement of service level goals and develop and drive action plans to achieve optimal results
• For Process oriented issues, liaison between Product, Sales, Order Entry, Voice Ops, IT, Engineering, Vendors, etc. as appropriate
• Handles customer escalation calls as needed. Establishes, evaluates, and implements performance metrics for functions supervised
• Measures and analyzes actual performance and makes recommendations for improving processes where needed
• Collaborates with cross functional groups to propose and manage creative solutions for improving coordination, collaboration, and communication

Qualifications

• Minimum three years customer service and/or sales experience preferred
• Three + years supervisory experience preferred
• Basic knowledge of Telephony and Commercial packages preferred
• Proven track record of leading a team and achieving objectives and quotas
• 25% travel requirement to meet with team and sales leadership
• Four-year college degree preferred or the equivalent combination of education and experience

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.
Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.
Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in Texas is $72,828.00 - $119,646.00 / year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.
Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Nearest Major Market: Tyler