As a family-owned and operated company, we feel a special obligation to the employees who comprise our Taco family. We are committed to offering employees access to the tools necessary to live long and productive lives. We strive to instill in all of our employees:
- A positive mental attitude that helps us to be a leader in the industry
- A commitment to building strong relationships, both inside and outside the organization
- A desire to learn, grow, and contribute to moving our strategy forward
- A need to create and to innovate
Employment Type: Regular Full-Time
Shift: 1st Shift
Work Status: On-site
Position Summary:
The Manager of Sales Engineering HF (Hydroflo) will provide oversight to a team of sales engineering representatives and serve as the technical authority for customer proposals and customer consultation. They are responsible for the development of processes, tools, and technologies that best meet the needs of the target market(s), sales and customers. This position will design, develop, and evaluate the customer facing process for project submittals and provide post-sale technical support on any Hydroflo projects. The Manager, Sales Engineering will provide training and development to the engineering sales representatives to ensure an exceptional customer experience with on-time delivery of all customer quotes.
Measures of success:
- 100% on-time delivery and accuracy of customer proposals
- Meet all established product demonstration and troubleshooting targets for prospective customers.
- Improve close rate on customer proposals
- Ensure targets on the percent of released backlog are achieved
- Monitors pricing to ensure strategic margin targets are met
Responsibilities:
Responsibilities include but are not limited to:
- Establishes streamlined process and procedures for accurate and timely delivery of customer proposals.
- Trains and develops skill set of the engineering sales representatives to increase their technical knowledge and ensure that they are proficient using the tools needed for success.
- Manages and improves productivity levels of their team to execute an increasing number of accurate customer proposals.
- Develops product demonstration process in collaboration with industrial sales managers.
- Ensures a proper configurator is in place to meet customer needs and provides efficiency and accuracy for the team.
- Ensures processes and systems meet the needs of procurement and operations to achieve effective order lead-time fulfillment. \
- Evaluates customer relations to determine product and/or process improvements for proposals.
- Reviews and approves proposals of cost and material changes for optimal performance.
- Review terms and conditions of sale to ensure accuracy.
- Negotiates any objections to provided submittal package.
- Requests revisions to submittal and resubmit to customer for approval.
- Provide technical support for troubleshooting with products both pre- and post-sale.
- Provide field support when necessary to evaluate performance issues at job site.
- Contacts customer with warranty or non-warranty findings.
- Provides options of replacement or repair and if any cost applies.
- Closes out Return Goods Authorization (RGA) case file with final findings and resolutions.
- Prepares and manages department budget within company guidelines.
People Management
- Evaluate team members to identify strengths and opportunities for improvement; collaborate on development actions and ensure resources necessary to complete actions
- Cascade relevant and appropriate information about the company and department effectively and in a timely manner
- Coach and mentor for skill and knowledge development
- Execute necessary responsibilities of team during absences or alternate engagement
- Ensure team adheres to company policies, practices, and department standards
- Assign actions and ensure completion
- Review work quality and coach team
Qualifications
Required:
- Bachelor’s degree in Industrial or Mechanical Engineering
- 10+ years of experience in hydraulic applications or working with vertical turbine pumps
- 5+ years of experience leading or supervising others
- Strong knowledge and experience working with computer-aided design (CAD) programs
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Proficient in Salesforce customer relationship management (CRM) program
- Knowledge of metallurgy principles
- Able to manage multiple projects concurrently and pivot as necessary
- Exceptional written and verbal communication skills to present information in a clear and concise manner
- Outstanding customer service skills
- Strong presentation and marketing skills
- Ability to work collaboratively with a diverse group of internal and external customers
- Travel: 10% of time to customer sites, trade shows, trainings, conferences
Preferred:
- Master’s degree in Industrial or Mechanical Engineering or Engineering Management
- 10+ years of experience leading or supervising others
- Professional Engineer (PE) License
- Knowledge of Proof of Concepts
- Knowledge and experience working with SolidWorks
Work Environment
This position works primarily in an office environment using computers and technology. Verbal and auditory capability are required. Occasional exposure in production plant where large equipment and noise are prevalent. Safety gear is required in these areas.
This position reports into the site every day.
Management
This position has approximately 3-5 direct report(s). Roles may include:
Engineering Sales Associate
Benefits
With nearly 1,000 people working at Taco worldwide, each with their own story, you will discover a sense of community and diverse, intelligent colleagues who help us innovate, create and explore.
Taco employees benefit from a company that:
- Provides competitive salaries and benefits
- Offers tuition reimbursement, career development, and on-site training programs in our learning center
- Believes in sharing profits with its employees
- Is mindful about family, health and well-being
- Fosters conditions that allow people and communities to reach their full potential
- Embraces and celebrates diversity
#TacoComfortSolutions
Skills Required
- Bachelor's degree in Industrial or Mechanical Engineering
- 10+ years of experience in hydraulic applications or working with vertical turbine pumps
- 5+ years of experience leading or supervising others
- Strong knowledge and experience working with computer-aided design (CAD) programs
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Proficient in Salesforce customer relationship management (CRM) program
- Knowledge of metallurgy principles
- Exceptional written and verbal communication skills
- Outstanding customer service skills
- Strong presentation and marketing skills
- Ability to work collaboratively with a diverse group of internal and external customers
What We Do
Taco Comfort Solutions is a third generation, family-owned American manufacturer of high quality, high-efficiency heating, cooling, plumbing, and irrigation products. #Taco100years Headquartered in Cranston, RI, Taco is global in scope with manufacturing facilities in Rhode Island, Massachusetts, Arkansas, Ontario, Vietnam, and Italy. Its skilled employees produce precision pumps, valves and controls, air-dirt separators. heat exchangers, tanks, domestic hot water recirculation systems, and web-based building management controls. Since its founding, Taco has been dedicated to the success of its people and its customers, bringing products to market that save energy, enhance system longevity, and provide a superior level of safety and comfort to building occupants. With nearly 100 years in the HVAC industry, Taco’s knowledge and engineering expertise is passed along to professionals through the company’s expansive factory training and online learning programs. That same depth of experience is applied every day at hundreds of job sites across the country, making Taco one of the most trusted names in controlling the flow of water. Website: www.TacoComfort.com
