Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
As the Manager, Sales Development, you’ll lead a group of Sales Professionals who stand as the front line of our well-established Sales Organization. The LDR and BDR teams are directly responsible for a very large piece of Five9’s Revenue - we’re looking for someone who can dive headfirst into this incredible role and help us continue our exponential revenue growth.
What You’ll Do:
- Recruit, hire, train and manage a world class team of Inbound Lead Development Representatives and Outbound Business Development Representatives across the Five9 Sales Organization Manage day to day operations (teaching, coaching, fixing bottlenecks)
- Create new trainings to teach our team new skills that will help them succeed in this role and their entire career
- Be very comfortable in the ability to use data to back decisions and initiatives
- Monitor and analyze inbound lead processes, metrics, and tools to maximize success on the LDR/BDR teams - challenge the status quo, we can always improve!
- Inspire and motivate the team to create an environment of openness, creativity, comfortability, and continuous improvement
- Work cross functionally with Sales Management, Sales Operations, Demand Generation, and Marketing
You Might Be A Fit If:
- 4+ years of experience exceeding goals in a quota carrying prospecting and closing Sales Role
- 1+ year(s) of experience directly managing is encouraged (SaaS is preferred)
- You have proven experience – and passion for – coaching, motivating, and growing the ability of those around you
- You are a self-starter with the ability to quickly identify problems and come up with solutions.
- You take ownership - comfortable with defining goals, success factors, key metrics for programs, and delivering against them
- Strong experience running experiments (A/B testing methodology) in order to continuously improve our processes
- Strong Knowledge of SFDC - Reporting, SFDC workflow management, etc.
- You have experience selling a technical product or possess the aptitude to quickly learn this
- You are able to work hybrid (3 days per week) onsite in San Francisco or San Ramon locations
Work Location: This role is hybrid. 3 days a week (M, W, TH) in our San Ramon office is required.
As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Top Skills
What We Do
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty
