Zendesk is looking for a Manager, Sales Compensation Systems to own and optimize our sales compensation systems and processes for 1800+ global payees across Sales, Marketing, and Customer Success. In this highly cross-functional role, you will be a key partner to Finance, HR, Sales Operations, and Revenue Operations, ensuring accurate compensation, streamlined operations, and insights that drive business outcomes.
You’ll serve as a business owner of our Incentive Compensation Management (ICM) tool, Xactly, leading plan implementation, administration, reporting, and continuous process improvements.
Job Responsibilities:
Administer and maintain the sales compensation system (e.g., Xactly) to ensure accurate and timely processing of sales compensation plans and calculations.
Configure and maintain sales compensation rules, formulas, hierarchies, and other system components to align with our sales compensation policies and business objectives.
Support end-to-end sales compensation administration, including monthly accruals, payroll processing, crediting, and reporting, ensuring adherence to tight deadlines.
Drive the implementation of annual compensation plans in Xactly, ensuring accurate setup and timely rollout across all departments.
Collaborate with cross-functional teams in Systems, Data, and Compensation to configure and rigorously test compensation plans, ensuring data integrity and compliance.
Own and execute system testing and validation for new plans and mid-year changes, adhering to defined change management protocols.
Troubleshoot and resolve issues related to crediting, commission calculations, and payroll processing efficiently and effectively.
Standardize and support recurring and ad-hoc reporting requests using data from Xactly, Salesforce, and Workday, ensuring insights drive business outcomes.
Identify and implement opportunities to streamline manual processes and enhance system efficiency through automation and best practices.
Proactively evaluate and recommend improvements to compensation workflows, leveraging Zendesk’s AI tools for enhanced operational efficiency.
Maintain compliance by documenting procedures and ensuring governance and internal controls are upheld.
Mentor and guide junior team members on system configuration, best practices, and professional development.
Job Requirements:
7+ years in a Sales Compensation role, with deep knowledge of sales comp administration and systems
Proven experience as a Sales Compensation System Administrator or similar role, with expertise in managing the sales compensation systems, Xactly.
Hands-on experience integrating data from Salesforce and Workday into compensation workflows
Strong analytical and problem-solving skills, with advanced Excel/Google Sheets proficiency
Ability to manage escalations, resolve issues calmly, and meet tight deadlines in a dynamic environment
Excellent cross-functional collaboration and communication skills
Experience coaching others on comp system best practices is a strong plus
Passion for continuous improvement and operational efficiency
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.
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Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences— and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, co-working spaces, and Zendesk workspaces to make one team.
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