The Role
Leads Source-to-Pay process excellence strategy, continuous improvement initiatives, value-stream mapping, root-cause analysis, analytics, automation improvements, and quality programs. Partners with senior management, IT, PMO, operations, and global business stakeholders to improve efficiency, customer satisfaction, and service delivery. Mentors process improvement teams and Lean and Green Belt projects while driving innovation, capability development, and measurable business outcomes.
Summary Generated by Built In
Job Description :
About the Function:Digital & Technology (D&T) is transforming how Diageo works, from how we source ingredients to how we connect with customers and consumers around the world.
This is where data, technology and creativity come together to solve real business challenges and unlock new opportunities. Whether it’s building platforms, using data to drive decisions or shaping digital experiences, the work here has tangible impact across every part of our business.
You’ll be part of a team that’s constantly learning, experimenting and pushing boundaries, with the freedom to explore new ideas and the support to turn them into reality.
About the role As Manager - S2P Process Excellence, you will work closely with the senior management team to drive Process Excellence Initiatives and Projects across the Source to Pay Function and bring efficiencies and effectiveness in processes. This could be an individual contributor or team leader role and requires you to work in partnership with various stakeholders across the Global Business Services (GBS) and broader business/markets/regions. This role is pivotal to develop a culture of Process Excellence and Innovation, by strengthening the quality of end to end processes. Key responsibilities and accountabilities - Develop process improvement and innovation strategy for the aligned business towers / segments working closely with customer / business / IT / PMO / process stakeholders.
- Responsible for overall end to end customer experience / satisfaction; service delivery health and continuous improvement projects for the aligned business towers/segments.
- Plan, Identify and Implement CI projects and manage process improvement program for the assigned Business.
- Plan and drive value stream / process mapping workshops to map current state and identify waste and improvement opportunities to create a lean and agile future state design of the value streams/processes delivering efficiency and effectiveness goals against the targets / benchmarks
- Support partner concerns, customer complaints/issues, Root Cause Analysis, Data Analytics and Action Planning to provide solutions to address and mitigate the risk/issues.
- Work in partnership with operations managers and capability leader to study and analyze trends in process improvements, transformation, intelligent process automation and plan targeted interventions to bridge capability gaps by ensuring right training interventions
- Provide regular updates on quality initiatives and process improvement projects to key project stakeholders across the organization as required.
- Mentor Process Improvement Teams to improve internal quality and customer satisfaction (CSAT/ NPS).
- Mentor Lean and Green Belt projects across the function to drive process improvements and efficiency
- Background in Source to Pay in a Global FMCG organisation or Service Provider servicing FMCG accounts is essential to the role
- Certified Black Belt in Lean Six Sigma from reputed institutes and/or organisations
- Strong knowledge of Quality and Process Improvement Methodologies (Six Sigma, LEAN)
- 8-12 years of professional experience, with 5+ years, of experience working with the senior management team
- Strong understanding of the relationship between process, organization, and business objectives
- Ability to innovate and enhance procedures and methods to increase productivity & cost-effectiveness
- Excellent communication and customer management skills
- Proficiency with MS Office (Excel, Power Point) and Minitab
Worker Type :
RegularPrimary Location:
Bangalore Karle Town SEZAdditional Locations :
Job Posting Start Date :
2026-08-28Skills Required
- Background in Source-to-Pay within a global FMCG organization or a service provider supporting FMCG accounts
- Certified Black Belt in Lean Six Sigma from a reputable institute or organization
- Strong knowledge of quality and process improvement methodologies, including Six Sigma and Lean
- 8–12 years of professional experience
- At least 5 years of experience working with senior management teams
- Strong understanding of the relationship between processes, organizational structures, and business objectives
- Ability to innovate and improve procedures and methods to increase productivity and cost-effectiveness
- Excellent communication and customer management skills
- Proficiency with Microsoft Office, including Excel and PowerPoint, and Minitab
Diageo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Diageo and has not been reviewed or approved by Diageo.
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Fair & Transparent Compensation — Pay is considered competitive and often described as top-tier, particularly in manufacturing and salaried roles, with many indicating they feel fairly compensated. Compensation is frequently cited as a strong reason to join and stay despite pressures in some parts of the business.
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Parental & Family Support — Parental leave is widely recognized as a flagship offering, equalized across parents and inclusive of adoption and surrogacy, with benefits and bonuses maintained during leave. This family-friendly approach is highlighted as industry-leading and a standout element of the package.
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Retirement Support — Pension schemes are described as generous, with notable employer contributions enhancing long‑term financial security. In key markets such as the UK and U.S., offerings like pensions and 401(k) plans are presented as core components of total rewards.
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The Company
What We Do
Diageo's official LinkedIn account. We're a global leader in premium drinks, across spirits and beer, a business built on the principles and foundations laid by the giants of the industry. With over 200 brands sold in 180 countries, our portfolio has remarkable breadth. From centuries-old names to exciting new entrants, and global giants to local legends, we're building the very best brands out there, and with over 30,000 talented people based in over 135 countries, we're a truly global company. With such diversity, we're able to truly represent our broad consumer base and think differently about the future. To maintain our position as leaders in the alcoholic beverage market, we always invest in the future and are mindful of the impact we have. Because just like the legends of our past, we're here to raise the bar – for people as well as the planet
