Manager, Risk Management - Technology & Operations

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Risk Management - Technology & Operations
Manager, Technology & Operations, Risk Management
Who is Mastercard
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
Vocalink Limited, a Mastercard Company, is looking for a Manager, Technology & Operations Risk Management to oversee the application and compliance technical & operational risk management policies and practices across Vocalink's Technology & Operations functions.
The services Vocalink offers to its customers in the United Kingdom account for 90% of salaries paid, nearly all benefit payments, all cheques cleared and the majority of ATM transactions. These roles do not come around very often, and you would be joining a high functioning team dedicated to ensuring that this service remains robust, secure, and seamless for 60+million citizens every day - in numbers, that is 11 billion transactions every year with a value of over £6 trillion.
The Vocalink Manager, Technology & Operations Risk Management has a reporting line to the Vocalink Limited Director, Technology & Operations Risk Management. The Team acts as a critical friend and risk partner to the 1LOD and as its champion and central point of liaison in risk interactions with the 2LOD. The Team supports the embedding of robust risk management practices into BAU operations, helps implement VLL's risk transformation agenda and promote a risk awareness and a proactive risk culture.
Responsibilities
Advise 1LOD functions on the application of operational risk management practices and changes to their day-to-day activities.
Monitor compliance to the firm's risk management policies and processes as well as support the implementation and embedding of operational risk change initiatives across the 1LOD functions.
Consolidate and review key risk information so that the team can meet its reporting commitments to appropriate governance forums, key stakeholders and 2LOD functions.
Provide risk advice to 1LOD functions by leveraging understanding of the firm's management policies and processes as well as applicable industry best practices.
Support the development and/or implementation of applicable procedures to enable effective 1LOD adoption of the firm's risk management policies and processes.
Support risk assurance activities conducted on the 1LOD through the provision of required information and explanation.
Support the senior members of the team to conduct ad hoc risk assessments and deep dive root cause analysis on priority risk areas or areas of material control deficiencies.
Support the effective running of formal risk governance committees and informal forums and working groups.
Promote collaborative working relationships with stakeholders at all levels of the organisational hierarchy (function, entity and group).
Relevant experience
Experience of implementing recognised industry standards such as security (e.g. CRI, ISO27001) and operational resilience / BCM (e.g. ISO 22301) and IT (e.g. ITIL). [Preferred]
Experience of managing or partaking in the RCSA process ideally in a financial services, IT or payments context. [Preferred]
Experience of working in 1st or 2nd line risk teams or within 3rd line Internal Audit functions within a financial services environment. [Preferred]
Experience of working in any of the following disciplines, not necessarily in a financial services environment: Technology (e.g. incident/change/problem management), Cyber Security (e.g SOC, vulnerability mgmt. etc), or Operational Resilience (e.g. Third party management, scenario analysis etc).
Experience of applying operational risk frameworks and using of GRC solution.
Experience of working on cross-functional initiatives to design and implement best practice risk management practices.
Experience of working on complex cross-functional strategic initiatives, projects and teams.
Experience in delivering presentations and engaging with a wide group of stakeholders.
Relevant skills
Excellent communication skills (both written and oral)
Attention to detail with strong reporting and presentation skills
Ability to self-start, problem solve and work under pressure
Adept use of MS Word, Excel and PowerPoint
Basic use of PowerBI, Tableau, Domo, Access database or other reporting tools
Basic understanding of database management and SQL
Overview
Make a real impact on the resilience of the UK's critical payments infrastructure.
Vocalink, a Mastercard company, is seeking a Manager, Technology & Operations Risk Management to play a key role in safeguarding the services that millions of people across the UK rely on every day. This is a unique opportunity to influence risk management across a nationally critical organisation, partnering with senior stakeholders to strengthen operational resilience, technology risk management and control effectiveness.
Vocalink powers some of the UK's most important payment services, processing over 11 billion transactions annually with a value exceeding £6 trillion. Our platforms support 90% of salaries paid, almost all benefit payments, the clearing of all cheques, and the majority of ATM transactions. The work you do in this role will directly contribute to maintaining the security, stability and reliability of services relied upon by more than 60 million people.
Reporting to the Director, Technology & Operations Risk Management, you will join a high-performing team that serves as a trusted risk partner to Technology & Operations leadership. Acting as a critical friend to the First Line of Defence and a key liaison with the Second Line of Defence, you will help shape risk strategy, strengthen governance and ensure risk management is embedded into day-to-day decision-making.
This role offers significant exposure across Technology, Operations and Executive leadership, providing the opportunity to influence outcomes, drive continuous improvement and support Vocalink's ongoing risk transformation agenda. You will champion a strong risk culture, challenge constructively where needed, and help ensure that risk and resilience considerations remain at the heart of how we deliver services to our customers.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.