Manager, Risk Culture

The Manager, Risk Culture, is responsible for supporting the AVP, Risk Culture, in fostering a robust, sustainable, and risk-aware culture across the organization. This role involves curating content and managing the development of training materials, monitoring metrics to track the effectiveness of risk culture initiatives and providing logistical support for communications and training programs. The Manager will collaborate with the team to promote a strong risk-aware culture that is continuously improved.

Position Responsibilities:

Training and Development (40%)

• Manage the development of comprehensive training materials on risk management principles and practices.

• Coordinate the implementation and delivery of training programs to ensure all employees understand their roles within the Risk Management Framework.

• Collect and analyze feedback to continuously improve training programs and communication strategies by translating the feedback into actionable plans.

Metrics and Monitoring (30%)

• Contribute to the development, implementation and maintenance of risk culture policies and procedures.

• Collect, transform, and analyze risk culture data to provide actionable insights, ensuring adherence to data governance requirements.

• Monitor and analyze metrics to assess the effectiveness of risk culture initiatives, identifying trends and root causes to help with devising strategic solutions for improvement.

Logistical Support (30%)

• Provide logistical support for communications and training initiatives, ensuring seamless execution and delivery.

• Coordinate with internal teams to facilitate open dialogue and consistent messaging across all three lines of defense.

• Provide support to align risk culture initiatives with broader enterprise risk management strategies and integrating risk culture considerations into strategic, business, and operational planning.

Required Qualifications:

• Background in Risk Management, Organizational Development, Communications, or a related field; bachelor’s degree preferred.

• Minimum of 5 years of experience in the financial services industry with a focus on risk culture, change management, or enterprise risk.

• Experience in supporting the design and implementation of training and communication programs.

• Strong analytical skills with the ability to monitor and report on key metrics.

• Excellent organizational and logistical skills.

• Strong interpersonal and communication skills.

• Understanding of regulatory expectations related to risk culture (e.g., OSFI’s Culture Risk Management guidance).

Competencies:

• Transformation mindset

• Attention to Detail

• Communication

• Collaboration

• Analytical Skills

• Organizational Skills

This job description is not a comprehensive listing of all job duties required for this role. We reserve the right to change these duties or assign additional duties at any time with or without notice.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].