International Card Services (ICS) brings together our International Consumer and Small & Medium Size Enterprises (SME) issuing activities, as well as our Commercial Large Market sales and account development teams. ICS issues Cards in 27 countries, and is responsible for two Joint Ventures covering around a dozen countries. The leaders in these countries are empowered to make decisions at a local level, in partnership with other local business leaders. Local teams are supported by two cross-market teams – the Centre of Excellence, and Risk & Control Management.
The Manager, Risk & Control - Regulatory Communications position is dedicated to delivering and improving customer-centric communications strategies internationally.
This role will lead the creation and delivery of customer communications for regulatory projects, such as Anti Money Laundering (AML)/Know Your Customer (KYC), as well as provide consultation on communication process improvements.
This is an exciting opportunity to join the International Card Services Governance & Control team, reporting to the Director, Regulatory Change and Communications Strategy. You'll partner with Governance & Control colleagues, local marketing teams, product & technologies, in a collaborative work environment. With a continuous focus from the Enterprise on a strong risk culture, you’ll be driving communication projects that are vital for American Express to meet our legal and regulatory obligations.
Responsibilities- Build and evolve customer communications for regulatory initiatives by bringing new ways of thinking
- Collaborate with local market teams, product and technology teams to create & deliver standardised communications strategy internationally
- Partner with stakeholders on all levels, to manage competing priorities in a complex & highly regulated environment
- Proactive research of industry communication trends to share and demonstrate best practice
- Ensure the consistency of our brand, look and feel, and tone of voice across customer types in regulatory communications (Consumer, Small Business and Corporate Customers)
Minimum Qualifications
- Strong Customer Marketing experience, including successfully driving strategy and innovation, improving digital performance and completing communication campaigns
- Solid understanding of customer communications (e-mail, DM, SMS, Push notifications and supporting web content)
- Outstanding project management skills
- Comfortable working in a dynamic environment and partnering with a diverse set of stakeholders across the globe
- Proven strategic thought leadership, with ability to translate into actionable plans
- Outstanding verbal and written communication skills, fluency in English.
- Strong collaborative, influencing and negotiating skills, ability to navigate the organization to deliver solutions
- Strong analytical, conceptual thinking and reporting skills
Preferred Qualifications
- Regulatory Change knowledge and experience (for example: AML, KYC or Financial regulatory environment)
- Consumer and Commercial Card or financial product knowledge
- Knowledge of European languages
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- Strong Customer Marketing experience, successfully driving strategy and innovation
- Solid understanding of customer communications across various channels
- Outstanding project management skills
- Fluency in English with outstanding verbal and written communication skills
- Strong analytical and conceptual thinking skills
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
