Manager, Reverse Logistics

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster®  and Chamberlain® , are found in 50+ million homes, and 13 million+ people rely on the myQ®  app daily.

• Leadership & Team Development:
  • Lead, mentor, and develop the reverse logistics team, managing all aspects of hiring, training, performance management, and daily work direction in accordance with company policies.
• Process Optimization & Strategy:
  • Develop and execute strategic plans to optimize all reverse logistics processes, focusing on continuous improvement, cost reduction, efficiency, and scalability.
  • Analyze and improve warehouse design, product flow, and returns tracking systems to enhance operational performance.
• Performance & Financial Management:
  • Own and deliver on departmental KPIs, including annual cost targets and inventory accuracy.
  • Utilize data analysis and reporting to monitor performance, identify bottlenecks, and support the budgeting and strategic planning process.
• Cross-Functional Collaboration:
  • Partner with key stakeholders (Quality, Inventory, IT, Customer Service) to standardize policies, reduce product damage, and ensure a seamless end-to-end customer return experience.
  • Support the design, implementation, and integration of logistics systems (WMS, ERP) tailored for reverse operations.

Essential Duties and Responsibilities

• Responsible for returns associates and processes to ensure safety and service objectives are met while considering cost and asset utilization
• Oversee all points of RGA (Returns Good Authorization) process including close coordination with sales, customer care, and reserve logistics operations
• Work with Quality organization to track, understand and coordinate activities on product returns (RMA’s) and work with cross-functional team members to drive activities to address and reduce associated returns (e.g. product design changes, customer support training aids, etc.)
• Develop short and long term goals for reverse logistics department which improves customer satisfaction while maximizing product recovery
• Develop and maintain reporting metrics and presents data with a clear point of view so that insights can be used to help drive process and reverse logistics business strategy
• Lead cross-functional meetings to develop process improvements and system enhancements to facilitate the return and reverse logistics process
• Develop and execute continuous improvement cost savings processes across the reverse logistics network
• Collaborate with senior leaders & field operations across company to continually identify data-driven opportunities, build cross-functional buy-in and commitment and deliver on innovative solutions to challenging operational problems
• Work with sales and marketing to streamline customer experience and reduce reverse logistics cost by establishing return good policies and assist with development of retail sales agreements
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
• Protect Chamberlain Group’s reputation by keeping information confidential.
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
• Contribute to the team effort by accomplishing related results and participating on projects as needed.
• Motivate and lead a high performance team by attracting, developing, engaging and retaining team members
• Drive the performance management and compensation processes by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company’s policies
• Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM and regular interpersonal communications
• Lead and motivate individuals and teams to create a workplace culture that is consistent with the Chamberlain Group mission, vision and values.

Minimum Qualifications

Education/Certifications:

• Bachelor’s Degree in Business, Engineering, Supply Chain, or equivalent experience

Experience:

• 5 years’ experience working in an environment of Reverse logistics, Supply Chain Management, Finance, Volume Planning, Returns

Knowledge, Skills, and Abilities:

• High level of proficiency in Excel and data analysis

Other:

• Experience with ERP systems required, experience with SAP highly desirable

• Preferred Qualifications

  Education/Certifications:

• Orange Belt Certification or equivalent knowledge
• APIS Certification

• Experience:

• Big Box Retail Experience

• Knowledge, Skills, and Abilities:

• Knowledge of LEAN Process and the initiative to drive process improvement

The pay range for this position is $86,700.00 - $139,725.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.  

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected].

NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.