Job Summary:
The Revenue Services Manager is responsible for overseeing the end-to-end revenue cycle process, ensuring efficient billing, collections, coding compliance, and revenue optimization. This role focuses on maximizing cash flow, minimizing denials, and ensuring regulatory compliance within healthcare operations.
Key Responsibilities:
- Manage the full revenue cycle: patient registration, charge entry, submission management, payment posting, and denial management
- Monitor AR (Accounts Receivable) and drive reduction in outstanding balances
- Ensure proper documentation and root cause analysis
- Ensure compliance with HIPAA, CMS, and payer regulations
- Lead, mentor, and manage RCM teams (charge entry, submission management, payment posting, and denial management)
- Set performance goals and KPIs for the team
- Conduct training and performance evaluations
- Track and report key metrics (CCR, Days in AR, 90+ days, Denial Rate, etc.)
- Provide insights and recommendations to leadership
- Use data to drive operational improvements
Stakeholder Collaboration
- Coordinate with providers and external vendors
- Act as a liaison between operations and leadership
- Support strategic initiatives and system implementations
Eligibility / Qualifications
- Any Graduate
- Candidates with 8+ years of experience in RCM space
- 2 years in a managerial role
- Willingness to work in US shifts
Required Skills:
- Excellent communication and stakeholder management
- Strong expertise in US healthcare billing, denial management, payer policies, and managing distributed (onshore/offshore) teams
- Analytical and data-driven decision-making
- Team management skills
- Problem-solving and process improvement mindset
- Hands-on experience with Greenway Intergy and/or Prime Suite EHR/PM platforms will be an added advantage
Top Skills
What We Do
Fueling our customers’ success is at the heart of Greenway Health’s work. Driven by our five-point customer pledge and our mission to be trusted advisers, we provide innovative technology, quality services, and strategic partnerships that help practices grow profitably, improve patient outcomes, run efficiently, and remain compliant with federal and state regulations. Greenway’s team of clinical, financial, and technology experts is committed to innovative solutions that keep people healthier and happier. We connect providers to the right information and insights, at the right place and time, so they can make patient-driven care a reality. Greenway partners with organizations and progressive providers across multiple specialties, which translates into millions of lives touched daily by our solutions.
