Job Description:
JOB SUMMARY:
This position is responsible for leading the development, delivery, and execution of impactful sales content for internal training programs and initiatives in an appropriate format that reflects the current sales strategy and is reflective of constant product enhancements and sales methodology expectations. Supports the successful execution of all training efforts for the organization in the US and/or International Sales teams. Key metrics are linked to the overall success of the Global Sales Organization. This role is part of the Sales Enablement leadership team and will have direct reports.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
- Works directly for the Sr, Director of Revenue Operations and Sales Enablement, works closely with and supports Senior Sales Leadership in the US and EU along with multiple other key stakeholders and Subject Matter Experts (SMEs).
- Oversees administration and adoption of Learning Management System (LMS) in the sales organization.
- Manages the instructional design of in-person, online and e-learning content for the sales organization as well as external vendor management
SUPERVISORY RESPONSIBILITIES:
- Determine appropriate resourcing of staff needed to achieve goals and objectives.
- Define annual Key Performance Indicators aligned with corporate goals.
- Manage and mentor employees on performance gaps, career development opportunities, and strategies.
- Manage and coach employees on related processes including onboarding, performance management, sales skills, soft-skills, and related areas.
- Recognize others’ contributions and share credit for success.
- Own attainment of high employee satisfaction and retention; lead development of programs and initiatives within group to attain high employee satisfaction.
KNOWLEDGE, SKILLS AND ABILITIES:
- Strong leadership skills and ability to lead and motivate a high-performing team
- Excellent organizational skills and detail-oriented - able to establish/follow process framework and support full commercial organization
- Excellent communication and customer service skills - demonstrates “can do” problem-solving approach both independently and as part of a collaborative team
- High level of adaptability - embraces change and is not afraid to advocate for and help implement process changes to improve effectiveness and streamline activities.
- Ability to grasp technical concepts and understand diverse platforms, operating systems, data communications, and networking preferred
- Experience conducting both individual and team training is required
- Ability to work independently on multiple activities, showing appropriate level of prioritization and escalation skills.
- Ability to effectively communicate across multiple work centers
- Flexibility and an appreciation of a fast-moving global environment
EDUCATION AND TRAINING:
- Bachelor’s Degree in Business Administration, Marketing, Education or related field.
- Five (5) plus years of experience in sales, sales training, sales enablement, marketing, technology, project or program management with prior leadership experience strongly preferred
- Or equivalent combination of education and/or experience
Other Qualifications
The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners.
• Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback.
• Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule – better is the enemy of done. Don’t spend hours when minutes are enough.
• Work with Purpose - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results.
• Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes.
• Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you’re unsure, ask. Demonstrate unwavering support for decisions.
COMMENTS:
The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time.
What We Do
The Trusted Leader in Tax Technology.
We're Vertex (VERX). A pioneer in tax automation for more than 40 years. We proudly serve over 4,000 customers worldwide with distinction and provide comprehensive tax solutions that enable global businesses to transact, comply and grow with confidence.
Our collaborative, friendly culture is the foundation of everything we do and who we are. We're proud to be an employer guided by a common purpose by building trusted relationships at work, in business and in our communities. We strive to be a values-driven employer of choice who attracts, retains, and inspires talented professionals to achieve their full potential. We employ over 1,500 full-time professionals across three continents: US, Europe, and Brazil.
Our software, content, and services address the increasing complexities of global commerce and compliance by reducing friction, enhancing transparency and enabling greater confidence in meeting indirect tax obligations. As a result, our software is ubiquitous within our customers’ business systems, touching nearly every line item of every transaction that an enterprise can conduct. Our software is fueled by over 300 million data-driven effective tax rules and supports indirect tax compliance in more than 19,000 jurisdictions worldwide.
We partner with the world’s most respected companies and harness their strengths to deliver the best tax technology solution to businesses across the globe. We integrate with key technology partners that span ERP, CRM, procurement, billing, POS and e-commerce platforms. We also work closely with over 50 tax, accounting and consulting firms to provide the integrated tax technology solutions.
Why Work With Us
Vertex Inc. is a remote-first global organization that stands out for its commitment to innovation, collaborative culture, and focus on employee growth—our cutting-edge tax technology solutions power global commerce and creativity thrive. Join us to make a meaningful impact and advance your career in a supportive, dynamic workplace.
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