Manager, Revenue Cycle Management

Change people’s lives and love what you do! Cochlear is the most recognized brand in hearing health care.

Manager, Revenue Cycle Management

Change people’s lives and love what you do!  Cochlear is the most recognized brand in hearing health care. Cochlear is helping people hear, and be heard, all over the world. Come be a part of our amazing mission! This is a fantastic opportunity to join the team at the global leader in implantable hearing devices!

About the role

The Manager, Revenue Cycle Management provides end-to-end leadership across revenue cycle, with accountability for financial performance, operational scalability, and revenue integrity across the order-to-cash continuum.

This role owns functional strategy execution across billing, collections, denial prevention, and payer reimbursement performance. The Manager translates enterprise financial objectives into operational frameworks that drive cash acceleration, reduce revenue leakage, and optimize payer and patient payment outcomes.

Operating as a tenured operational leader, this role oversees multiple functional areas and frontline leadership layers while driving cross-enterprise initiatives that directly influence net revenue realization, AR performance, and compliance risk.

Key Responsibilities

Enterprise Leadership & Functional Ownership

• Own operational performance across billing and collections functions
• Set departmental strategy execution aligned to enterprise revenue and cash targets
• Establish operating models that support scalability, automation, and growth
• Drive accountability for reimbursement, AR aging, and cash collections
• Lead organizational readiness for growth, acquisitions, or market expansion

Financial Performance & Revenue Integrity

• Own KPIs tied to financial outcomes, including:

• Net collections rate
• Days Sales Outstanding (DSO)
• Denial rate and overturn rate
• Cash collections
• Revenue leakage mitigation
• Partner with Finance on forecasting, cash projections, and AR risk modeling
• Lead initiatives that strengthen reimbursement and margin performance
• Identify payer trends impacting revenue and design mitigation strategies

Denials & Payer Strategy Leadership

• Oversee enterprise denial prevention and recovery strategy
• Partner with Payor Strategy on contract performance and payor issue resolution
• Drive root-cause remediation tied to documentation, coding, and authorization
• Lead payer escalation pathways and dispute resolution

Systems, Automation & Transformation

• Own revenue cycle technology roadmap in partnership with IT and Reimbursement Systems
• Lead operational system implementations and performance optimization
• Champion workflow creation, EDI performance, and AI-driven reimbursement tools
• Ensure systems support scalability, compliance, and reporting integrity

Vendor & Outsource Strategy

• Own vendor operating model and performance governance
• Establish productivity benchmarks, QA frameworks, and financial ROI metrics
• Lead contract optimization and strategic planning
• Conduct executive business reviews with outsourcing partners

Organizational Leadership & Talent Strategy

• Lead Associate Manager, Payor Strategy Analyst, Supervisors, and frontline teams
• Design organizational structure (including outsourcers) aligned to volume and growth projections
• Drive leadership development
• Foster a performance culture grounded in accountability and engagement

Cross-Functional Executive Collaboration

• Serve as the revenue cycle operational voice across initiatives.
• Key partnerships include:
• Finance – Partner on cash forecasting, AR risk modeling, revenue reporting, and reimbursement performance analysis. Align operational strategies to financial targets.
• Payor Relations – Partner strategically on provider enrollment, payer contracting, and re-validation to ensure billing readiness. Oversee alignment between payor reimbursement and revenue cycle operations to mitigate revenue risk and prevent reimbursement disruption.
• Compliance & Quality – Ensure revenue cycle operational readiness for audits, regulatory reviews, and accreditation requirements. Partner on risk mitigation and policy adherence frameworks.
• Recipient Services & Sales – Partner strategically to align reimbursement operations with growth initiatives. Provide leadership guidance on billing realities and identify systemic barriers to access, authorization approval, and claim success.

Compliance & Regulatory Oversight

• Ensure adherence to CMS, HIPAA, ACHC, and payer regulations
• Oversee audit readiness and accreditation requirements
• Mitigate financial and regulatory risk
• Translate policy changes into operational frameworks

Manager of people managers:

• Actively promote the quality management system and ensure that all staff are trained, so that everyone delivers the highest quality products and service.
• Build capability of people managers and their teams to attract, develop and retain the best team and top talent, to deliver Cochlear’s current and future business objectives by ensuring people understand and are held accountable for the Cochlear leadership standards (see Compass/HR/Leadership)
• Demonstrate WH&S leadership and due diligence through active promotion of Health and Safety standards and procedures and ensure that people are suitably trained to perform jobs effectively and safely.                                          

Key Requirements

To add value to Cochlear in this role you'll be able to meet and demonstrate the following knowledge, skills and abilities in your application and at interview:

Required

• Bachelor’s Degree or equivalent experience
• 6+ years revenue cycle leadership experience (insurance AR, collections, denials, prior authorization, benefit verification)
• 3+ years managing front line teams, or leaders
• Expertise across the full order-to-cash lifecycle
• Demonstrated success leading performance improvement initiatives
• Experience overseeing system implementations and/or leading vendor partnerships a plus
• Strong financial acumen and executive communication skills
• Advanced knowledge of Medicare, Medicaid, and commercial payer frameworks
• Proven ability to lead in complex, matrixed environments

Total Rewards

In addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits.

• Pay Range in the United States: $105,000 - $120,000 based upon experience, as well as an annual bonus opportunity of 15% of base salary. Exact compensation may vary based on skills, experience, and location.
• Benefit package includes medical, dental, vision, life and disability insurance as well as 401(K) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan and pet insurance.

Who are we?

Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind – thinking about their needs.

For this reason, our products, services and support will continue to evolve and improve. We are by our customers’ side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives and working in an organization where they can be part of bringing the mission to life each day.

Physical & Mental Demands

The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is regularly required to be in a stationary (seated/standing) position; utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information.  May be asked to occasionally transport/move up to 30 pounds, depending on the position. Specific vision abilities required by this job include ability to adjust focus. The individual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures and processes to customers (whether internal or external).  Influence, organization/classification of information and planning are also required.

The work environment is home/office environment. This is representative of the environment an individual may encounter while performing the essential functions of this job.

Apply now by completing your application form online. Applicants must meet the job specific application criteria to be considered. Visit our careers site at www.cochlear.us/careers to learn more.  

Cochlear Americas is an Equal Opportunity Employer. We will provide reasonable accommodations for qualified individuals with disabilities.  If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2549.

Accepting Applications until April 7, 2026