Manager, Revenue Cycle Management

OUR  MISSION

Imagine building a better healthcare journey for cancer patients, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way.

At Thyme Care, we share a passion for transforming the cancer care experience – not just for our members but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it.

To make this happen, we’re building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.

YOUR ROLE 

As the Manager, Revenue Cycle Management at Thyme Care, you will focus on the implementation and day-to-day operations of our revenue cycle management processes and platform. You will play a crucial role in supporting our mission to provide high-quality care and a seamless experience for our members with cancer by ensuring accurate and timely claims submission, remediation of errors & denials, as well as member-centered cost share collection.

In this role, you will be primarily responsible for:

• Overseeing the end-to-end revenue cycle process, from member registration to claims submission & processing to cost share collection, while ensuring compliance to regulatory, legal, and contractual standards.
• Collaborating with vendor representatives, consultants, and partners’ claims teams to implement new revenue cycle flows and/or systems to support expansion. 
• Completing a gap assessment and collaborating with clinical, financial, and operational teams to identify areas for improvement in existing processes.
• Analyzing key performance indicators (KPIs) to drive operational excellence and provide insights to stakeholders.
• Ensuring strong, proactive vendor management and seeking to identify solutions to improve revenue cycle functions. 
• Serving as a liaison between external partners and internal departments to proactively mitigate and resolve issues and improve relationships.
• Developing policies and process flow documentation to ensure standardization and adherence to best practices and compliance standards. 
• Monitoring industry trends and regulatory changes to ensure compliance and adjust practices as necessary.

This role reports to our Director, Complex Care Operations, and can be remote or hybrid based in our Nashville or New York City offices.  

WHAT LEADS TO SUCCESS

• Member-focused mindset. You are passionate about improving the revenue cycle process to enhance patient experiences and outcomes. You understand how your work impacts our members and strive to make a difference.
• Experience. You are a builder with a background in revenue cycle management within healthcare settings, particularly virtual care delivery or telemedicine. You have at least 5 years of experience in Revenue Cycle Management. You understand billing processes, coding, and revenue cycle compliance and have experience working with various payers. You have experience end to end designing and implementation of revenue cycle processes and platforms.
• Analytical skills. You are comfortable analyzing data and utilizing KPIs to inform decision-making. You can identify trends and propose actionable solutions to optimize performance.
• Empathy. You are driven by a desire to solve problems for others and collaborate effectively with cross-functional teams to understand their needs and challenges.
• Commitment to inclusivity. You care deeply about building an inclusive culture at Thyme Care. You recognize a history of inequity in healthcare and believe that diversity strengthens our team and service delivery.
• Comfort with ambiguity. You thrive in fast-paced environments and can navigate challenges with creativity and strategic thinking. You balance immediate needs with long-term objectives to drive success.

Join us at Thyme Care and be part of a team committed to transforming our members' healthcare experience while driving operational excellence in revenue cycle management!

We are committed to promoting the health and well-being of all individuals. As a provider of cancer care navigation, we recognize that those with cancer constitute a vulnerable population at risk of contracting COVID-19.  As such, Thyme Care has adopted a mandatory COVID-19 vaccination policy, requiring all employees to receive a COVID-19 vaccination as a condition of employment, subject only to conflicting laws and approved exemptions based on medical or religious objections.

We believe employees should be paid fairly. Our salary ranges are based on paying competitively for our size and industry and are one part of the total compensation package that also includes benefits and other opportunities at Thyme Care. Individual pay decisions are based on several factors, including qualifications, experience level, skillset, and geography. In accordance with New York City law, the base salary for this role, if filled within New York City, is $113,000-$135,000. The salary range could be lower or higher than this if the role is hired in another location or at another level. We also believe that your personal needs and preferences should be considered, so we allow some choice between equity and cash.

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.