Manager - Revenue Assurance

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

As the Manager - Revenue Assurance, you will lead revenue assurance operations, governance, and risk management for product, pricing, promotional, and billing-related changes. This role oversees revenue assurance monitoring, validation, reporting, and continuous improvement activities to protect revenue integrity, ensure billing accuracy, and support operational effectiveness through leadership of a revenue assurance team.

This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates.

Revenue assurance governance and intake management:

• Oversees governance and intake processes for product, pricing, promotional, and billing-related changes.
• Reviews and approves requests to ensure completeness, accuracy, and compliance with established requirements.

Revenue assurance monitoring and reporting:

• Oversees revenue assurance reporting, performance metrics, trend analysis, exception monitoring, and risk identification activities.

Business initiatives and stakeholder coordination:

• Leads revenue assurance activities for projects and business initiatives, including impact assessment, issue resolution, risk identification, and status reporting.

People leadership:

• Manages the performance, development, workload, and priorities of revenue assurance team members.

Validation, testing oversight, and issue analysis:

• Oversees validation and testing activities for product, pricing, promotional, billing, and system changes.
• Reviews results, exceptions, and billing outcomes and directs issue investigation and root cause analysis efforts.

Process improvement and automation:

• Leads process improvement, automation, and operational efficiency initiatives related to revenue assurance activities and controls.

Required Qualifications

• Bachelors degree (or higher) -OR- 4+ years professional work experience.
• 6+ years’ experience in billing systems, revenue assurance, product catalog, financial analysis, or business operations.
• 3+ years’ leadership experience, including people leadership, project leadership, or cross-functional initiative leadership.

Other Qualifications

• MBA or advanced degree preferred.
• Experience analyzing data, billing outcomes, revenue assurance risks, and business impacts in a complex technical, billing, product, or operational environment.
• Demonstrated project management, prioritization, resource coordination, and business decision support skills.
• Experience implementing governance, quality assurance, internal control, process improvement, or operational readiness standards.
• Ability to build productive working relationships, influence stakeholders, and coordinate cross-functional teams through complex business changes.
• Experience coordinating cross-functional testing, validation signoff, or release readiness activities for billing-impacting changes.
• Wireless, broadband, telecommunications, or subscription-based billing experience preferred.
• Experience with SharePoint, Power BI, SQL, reporting tools, or similar enterprise systems preferred.
• Experience with product catalog and billing platforms preferred.
• Strong written and verbal communication skills, including the ability to translate complex financial, technical, and operational issues for leadership and cross-functional stakeholders.

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs

Associates working 30 or more hours per week additionally have access to:

• Short-Term & Long-Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more! 

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Pay Transparency

The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.