Manager, Retail Training & Development

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.
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A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Job Title: Manager, Retail Training & Development, Coach Malaysia
Primary Purpose: To support driving business and talent development through identify/ analyze, training and development needs, develop and implement training programs, perform evaluation and follow-up. The incumbent will work closely with retail leadership team to deliver skill building training solutions.
The successful individual will leverage their proficiency in Retail Training & Development to...

• Partner closely and communicate effectively with retail leadership team to identify/assess local training priorities on an ongoing basis and proactively develop solutions to specific service and selling opportunities

• Plan, design, and deliver the training programs or projects in both field and virtual environment to support retail strategies and priorities for all levels of retail team in an engaging and informative manner including but is not limited to:

• Associate onboarding program
• Selling, service and styling skills
• Clienteling training
• Specialist and other service training programs
• Train the trainer programs

• Work closely with global customer experience team to drive the adoption of global initiatives to maximize impact and effectiveness to local market
• Manage and drive the impact of all trainings through regular store visits with active shop-floor presence to observe subsequent implementation and deliver sustained in-store coaching to enhance performance:

• Skills improvement
• Sales performance/productivity improvement
• Net Promotor Scores improvement

• Maintain an updated database on training platforms, programs, manuals and related records
• Lead a team of field trainers with a strategic approach to ensure trainings are planned and executed in accordance to business needs
• Liaise and coordinate with internal and external parties in executing training initiatives
• Manage training team budget
• Lead or take part in ad-hoc project

The accomplished individual will possess...

• Minimum 5 years solid hands-on service/hosting training and development experience in retail sector, preferably in luxury/fashion/cosmetics brand
• Experience in managing MEGA store or Factory Outlet store retail fields position is a plus (Flagship Store Manager, Area Manager, Regional Manager)
• Strong interpersonal and written and spoken communication skills in English and spoken communication skills in Malay and Mandarin
• Ability to build positive relationships with cross-functional teams by creating a collaborative environment
• Creative and strategic problem solver with solid execution and implementation skills
• Holder of other professional training qualifications is definitely advantageous
• Proficiency in MS Office including Powerpoint, Excel and Word Processing

Other Characteristics / Competencies

• Able to cope with fast-growing and dynamic environment
• The ability to work with minimal supervision
• Attention to details, self-motivated, and independent with excellent interpersonal skills in working with all levels of staff
• Good time management and project management skills in completing multiple tasks within tight deadlines
• Ability to work under pressure, challenging working environment and tackling problems in a positive way
• Creative mindset with forward thinking mode
• Excellent facilitation, presentation skills
• Action-oriented, energetic and participative in teamwork
• Flexibility to work extra hours on weekends for staff activities
• Able to travel when required

Our Competencies for All Employees

• Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com.
General Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company's 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits Click Here - U.S Store Compensation & Benefits
General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation.