The Role
Oversee research and clinical trial billing and collections, ensure compliance with institutional and sponsor guidelines, manage complex trial accounts and audits, maintain research systems (including EPIC charge review), monitor financials and performance metrics, implement process improvements, liaise with internal and external stakeholders, and manage departmental staff and operations.
Summary Generated by Built In
Provides expert-level knowledge and financial oversight for research and/or clinical trials billing and collections, including industry sponsored trials and investigator initiated trials.
Responsibilities- Serve as the subject matter expert for research billing compliance and research accounting (e.g., sponsor invoicing, collections, budget tracking, vendor payments, reconciliation and service provider payments).
- Manages highly complex trials to ensure compliance in the research billing process and institutional and sponsor guidelines. .
- Maintain pertinent research information in institutional research systems.
- Manages research billing charge review queues in EPIC EMR
- Performs a detailed analysis of industry research and/or clinical trial accounts and performs audits on complex trials and closed accounts when in-depth evaluation is required.
- Develop and monitor quality and performance measures
- With the support of the Director, identify areas for improvement within the department and implement new processes, systems, and tools.
- Liaise with a broad spectrum of internal and external parties, including but not limited to clinical program leadership, investigators, clinical research coordinators, department research support staff, industry sponsors, and auditors/monitors.
- Manages assigned staff, including hiring, performance management, scheduling of work assignments, disciplinary actions, and career advancement. Encourages the professional development of staff.
- With the support of the Director, defines and communicates job descriptions, core competencies, and performance standards.
- Establishes accurate and consistent productivity expectations and revises as needed.
- Coordinates regular staff meetings to communicate departmental and organizational activities, goals and policies.
- Monitor the performance metrics for research business processes and maintain awareness of clinical research project financials.
- Performs all other duties as assigned.
- Demonstrated knowledge of billing practices, institutional financial administration policies, procedures, and practices, institutional regulations, guidelines, policies, and procedures, as applicable.
- Substantial knowledge and understanding of research and/or clinical and billing regulations affecting clinical trials and medical research (e.g. NCD 310.1). Intermediate
- Familiarity with all research administrative business processes for industry-sponsored clinical research projects. Advanced
- Substantial knowledge of financial tracking systems, including Accounting, EPIC Electronic Medical Record (EMR), and Clinical Trial Management System (CTMS) applications. Advanced
- Strong financial acumen with the ability to analyze and interpret financial data.
- Knowledge of common business and cost drivers, and financial statement analysis within clinical research.
- Self-motivated problem solver with strong analytical skills.
- Excellent verbal and written communication skills.
- Ability to effectively communicate key information with leadership, physicians, and other research staff.
- Ability to professionally handle matters of a sensitive nature with confidentiality.
- Advanced Microsoft Office skills with strong working knowledge of Excel.
- Demonstrated leadership ability: Ability to effectively manage staff and motivate them to produce timely and competent work with minimal supervision. Ability to develop and implement processes to ensure efficiency and effectiveness in research financial operations. Excellent communication skills: ability to communicate with executive-level staff and others in a clear and professional manner. Strong interpersonal skills and ability to work with personnel at all levels to gather information, communicate requirements, and handle complex issues. Must be flexible and adaptable.
- Bachelor's Degree Required.
The University of Texas at San Antonio (UT San Antonio) is a nationally recognized, top-tier public research university that unites the power of higher education, biomedical discovery and healthcare within one visionary institution. As the third-largest research university in Texas and a Carnegie R1-designated institution, UT San Antonio is a model of access and excellence — advancing knowledge, social mobility and public health across South Texas and beyond. UT San Antonio serves approximately 42,000 students in 320 academic programs spanning science, engineering, medicine, health, liberal arts, AI, cybersecurity, business, education and more. With 17,000 faculty and staff, UT San Antonio has been recognized by Forbes as one of America’s Best Employers for Company Culture.
Benefits Overview
UT Health San Antonio offers an excellent benefits package for its employees. Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits.
Medical - UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists. Employees receive $50,000 of group term life insurance and $50,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.
Dental - Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist.
Vision - Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits.
Disability - Employees can enroll in the Disability Insurance which provides income if a non-work related illness or injury prevents you from working.
FSAs - Employees can enroll in flexible spending accounts (FSAs) to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses.
Retirement - Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan which UT Health matches employee contributions. ORP is for eligible faculty staff employees. Voluntary retirement programs are also available to invest before- or after-tax dollars with the choice of five quality retirement plan providers.
Time Off - A generous leave program offers multiple paid leave options:
- Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) of Paid Time Off based on years of service, given at the start of each fiscal year. PTO may be prorated in year one based on date of hire.
- Extended Illness Bank: 8 hours (1 day) accrued per month which can be used for illness or injury after one day of Paid Time Off is taken.
- Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.
- Holidays: 12 set paid holidays each year.
Discounts - Employees enjoy a range of discounts on services, tickets, and gym membership.
EEO Statement
UT Health San Antonio is an equal employment opportunity and affirmative action employer. It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, or veteran status.
Skills Required
- Bachelor's Degree
- Demonstrated knowledge of billing practices and institutional financial administration policies and procedures
- Substantial knowledge of research and clinical trial billing regulations (e.g., NCD 310.1)
- Familiarity with research administrative business processes for industry-sponsored clinical research projects
- Substantial knowledge of financial tracking systems including Accounting, EPIC EMR, and CTMS applications
- Strong financial acumen with ability to analyze and interpret financial data
- Knowledge of business and cost drivers and financial statement analysis within clinical research
- Advanced Microsoft Office skills, strong working knowledge of Excel
- Excellent verbal and written communication skills and ability to communicate with leadership and physicians
- Ability to handle sensitive matters with confidentiality
- Demonstrated leadership ability, including hiring, performance management, and staff development
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The Company
What We Do
UT Health San Antonio™, one of the country’s leading health sciences universities, is the leader in south/central Texas funding for the National Institutes of Health (NIH). The university’s schools of medicine, nursing, dentistry, health professions and graduate biomedical sciences have produced more than 33,000 alumni. The $806.6 million operating budget supports four campuses in San Antonio and Laredo, and is the primary driver of its community’s $37 billion biomedical and health care industry. For more information on the many ways “We make lives better®,” visit uthealthsa.org.
