As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role:
We are hiring a renewals manager to lead a team that handles renewals for our MSSP partners. This role is responsible for making sure renewals are processed on time, quotes are accurate, and coordination between partners, sales teams, and internal teams is smooth and efficient. The person in this role will guide the team, monitor daily operations, and ensure targets and SLAs are met. You will focus on maintaining process quality, resolving escalations, and helping protect and grow recurring revenue while delivering a strong partner experience.
What You'll Do
Supervise and manage the daily operations of the MSSP Renewals team. Ensure timely
processing of all renewal quotes and orders, maintaining high accuracy.
Understand end-to-end renewal cycle, including CPQ quote creation, validation, and
booking support.
Provide quotes to channel partners & Manage the contract renewal cycle.
Ensure accurate forecasting inputs and renewal tracking in CRM systems (Clari &
Salesforce)
Act as the primary escalation point for complex renewal or partner-related issues.
Collaborate with Alliance managers, Partners and Alliance operations team for smooth
execution of tasks.
Monitor SLAs, productivity, and quality metrics to maintain operational excellence.
Drive process improvements, documentation updates, and automation initiatives.
Conduct regular performance reviews, coaching sessions, and team development
activities.
Exceptional knowledge on Salesforce across all core objects, including Accounts,
Opportunities, Leads, Contacts and CPQ.
Create and maintain documentation for quoting processes, procedures, and system
changes.
What You'll Need:
Bachelor’s/Post Graduate Degree required (Business/Operations/Project/Marketing)
8+ years of overall relevant industry experience.
Data Analytics Experience, Working with alliances and Sales operationsFunctions
Fluent Salesforce.com user, strong understanding of custom objects (and customising
Sales Cloud), standard objects (user object, hierarchies)Experience with data loading tools like Salesforce Inspector and DataLoader.
Experience managing or leading projects from the inception until the conclusion of the
project.Exceptional analytical, conceptual, and problem-solving abilities
Good knowledge of MS Office and Excel.
Ability to question the status quo and think outside the box.
Leadership Requirements
2-3 years demonstrated experience in team leadership and operational management
Track record of successfully managing small teams
Background in business operations, sales operations, or process management.
Shift Timing : 2:00 PM to 11:00 PM IST
Work Location: Kharadi, Pune (Work from Office)
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Benefits of Working at CrowdStrike:
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [email protected] for further assistance.
Top Skills
What the Team is Saying
What We Do
CrowdStrike has redefined security with the world’s most advanced cloud-native platform that protects and enables the people, processes and technologies that drive modern enterprise. Tested and proven, the world's largest organizations trust CrowdStrike to stop breaches with unparalleled protection against the most sophisticated cyberattacks. The CrowdStrike culture has been built upon our Core Values since the day we began. We are Fanatical About the Customer, Relentlessly Focused on Innovation and believe that our Limitless Passion drives Unlimited Potential for every CrowdStriker. As a purpose-built remote-first company, we believe cultivating a connected culture for every employee, no matter where they are in the world, is a key ingredient in building a high-performing, diverse team. We don’t have a mission statement. We’re on a mission—to stop breaches. Ready to join a mission that matters?
Why Work With Us
We have a culture that celebrates achievement, encourages flexibility and innovation and thrives on teamwork. We all work towards a single mission: to stop breaches. This common goal drives a sense of community and connection among our people across the globe.
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Employees engage in a combination of remote and on-site work.
