The Role
The Manager, Renewals oversees the renewals process, driving revenue growth and customer retention by managing a team and tracking key metrics.
Summary Generated by Built In
Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.
With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.
Position Summary:
The Manager, Revenue Operations is responsible for managing all aspects of the annual renewal process and recurring revenue for an assigned portfolio of brands. The position oversees a team responsible for sales order processing and the end-to-end renewals process including but not limited to advanced invoicing, license management, quoting, order fulfillment, post-sales activities, and maintaining the customer database. The role works directly with Revenue Operations leadership to help drive revenue growth, customer retention and process improvements.
Responsibilities:
- Own, end-to-end renewals process to support revenue growth and customer retention
- Oversee sales order processing, license key management and related customer support case management
- Act as cross functional liaison between Revenue Operations and other departments
- Own the renewal performance and forecasting of an assigned portfolio of brands, day to day order-to-cash renewal cycle, utilization of business systems and accuracy of customer data
- Continuously reports on recurring revenue metrics with a good understanding of KPIs (key performance indicators) and how they can be impacted
- Tracks key metrics such as renewal pipeline, advanced billings, and bookings
- Provide Revenue Operations Leadership with regular performance updates and accurate visibility to KPIs
- Provide accurate performance forecasts weekly or as required by the business
- Share insights on renewal performance, risks and current trends
- Enable team to preserve and enhance customer relationships and contracts
- Identify and implement strategies to optimize customer outreach to drive successful contract renewals, maximize revenue growth and retention
- Responsible for converting upcoming and overdue renewal pipeline to realized customer commitments
- Lead a team of Revenue Operations professionals in alignment with our customer first and A.A.E.O.U. values. (Accuracy,
- Accountability, Efficiency, Ownership and Urgency)
- Enable and empower the renewals team to provide customers a personalized level of service that reinforces the value of Perforce
- Resolve complex customer issues and remove roadblocks to ensure on-time customer commitments and identify customer requirements
- Coach, mentor and conduct training aligned with determined areas of improvement for the team to help establish career pathing
- Enable team members with skills to improve their confidence, product knowledge, and communication skills
- Other related duties, as assigned
Requirements:
- Bachelor’s Degree, preferably in Business Operations, Management, or related program
- 2+ years' experience in Revenue Operations, Renewals Management, Sales Operations, Customer Success, Account Management, or relevant experience
- Financial skills and acumen to understand and report on revenue management and performance levers
- Experience leading, coaching, and mentoring a large team of direct reports
- Experience in collaborating within a team of managers and leadership to achieve common goals and meet or exceed performance expectations
- Excellent written and oral communication skills; ability to communicate effectively with all levels of an organization
- High attention to detail; ability to deliver across multiple tasks simultaneously
- Deep working and administrative knowledge of CRM software – Salesforce preferred
- Proficient in Excel and Microsoft Office suite of products
- PowerBI and NetSuite experience a plus
Additionally, this position is eligible for benefits including, but not limited to, medical, dental, vision, retirement benefits, life insurance, wellness programs, total time off, and other employee perks that may be offered by Perforce from time to time. The actual offer will depend on a number of factors including, but not limited to, a candidate’s education, skills, qualifications, depth of experience and other relevant business considerations. Perforce reserves the right to amend or modify employee perks and benefits at any time.
Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.
If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!
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Top Skills
Excel
MS Office
NetSuite
Power BI
Salesforce
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The Company
What We Do
The best run DevOps teams in the world choose Perforce to remove bottlenecks to speed up and deliver app experiences that move the needle. With Perforce’s suite of products built to develop and maintain high-stakes applications, companies can finally manage complexity with efficiency, achieve speed without compromise, and run their DevOps toolchains with full integrity. Perforce gives customers a DevOps Edge, from code to business-ready. But at the heart of our success is the people. We are a global community of collaborative experts, problem solvers, and possibility seekers who believe in making work both challenging and fun. Join us and you’ll work alongside the brightest in the business, driving innovation and growing in a career that’s moving in one direction: upward!
