Octane is unlocking the power of financial products for merchants and consumers. Our cutting-edge technology and innovative financial products empower businesses with more control and flexibility, enabling them to deliver seamless digital experiences, drive customer loyalty, and build long-term value.
Octane supports merchants throughout the sales cycle: connecting dealerships with high-intent buyers, driving transparent, fast, and easy closings with award-winning technology, and providing on-going customer care with superior loan servicing.
Founded in 2014, Octane supports over 60 OEM partner brands and over 4,000 dealer partners, and has a team of over 600. Visit www.octane.co.
We are currently looking for a manager for our servicing team in Irving, Texas, to manage the Title Management Team. You will partner with the Sr. Manager of Remarketing and Title Management to lead the teams and strategies to maximize operational efficiencies, execute and follow-up for dealer escalations, and maintain oversight into title-related processes (e.g. title releases, lien perfections, title transfers, correspondence, etc.). You will also be responsible for mentoring, coaching, and training the title team on title policies, procedures, and best practices.
Responsibilities:
- Manage and direct a team of 8-12 Title Specialists to ensure operational efficiency.
- Serve as the primary escalation point for complex title-related issues.
- Manage title management vendor relationships.
- Develop and monitor effectiveness reporting of the Title team and processes to ensure department objectives are met. Help team members build confidence, consistency, and strong production results.
- Execute, follow-up, and report out escalations to support our dealer partners, mitigate risk of loss, and facilitate buybacks (including follow-up for issues not related to outstanding liens)
- Monitor team and individual performance, foster a culture of accountability and a focus on service excellence.
- Assist internal stakeholders in the development and rollout of strategic business objectives
- Provide innovative and workable alternative solutions to drive process efficiencies related to title management, including process documentation.
- Responsible for maintaining and updating department procedures.
- Collaborate with leadership to identify training opportunities to enhance and ensure high levels of service to internal and external stakeholders.
- Other duties and projects as assigned.
Requirements:
- 5+ years of auto finance experience, including extensive Titles Department management experience in a managerial role.
- Extensive understanding in all title process responsibilities including, but not limited to outstanding title follow-up, substitution of collateral processing, releasing titles, requests for letters of guarantee, UCC filing and renewals.
- Knowledge of DMV related fees and forms to ensure resolution of title escalations.
- Must be proficient in managing the title vault (Vitu/Dealertrack).
- Well versed in MS Office and WEB based tools.
- Highly organized, detailed orientated with the ability to multi-task.
- Ability to thrive in a fast-paced environment and to work independently and collaboratively.
- Strong communication skills interpersonal, verbal and written with the goal of influencing outcome.
- Ability to establish and maintain effective working relationships and objectively coach associates and manage complex issues to meet/exceed company objectives.
- Strong analytical skills with the ability to identify improvement opportunities, evaluate options, and develop servicing solutions.
- High level of personal motivation, professionalism, and integrity required.
- Ability to exercise discretion and judgement in line with company initiatives and values.
Benefits:
- Robust Health Care Plans (Medical, Dental & Vision)
- Generous Parental Leave
- Flexible Time Off (FTO) Policy - Time Off When You Need It
- Retirement Plan (401k) with company match!
- Educational Assistance/Tuition Reimbursement up to $3K/year
- Life Insurance (Basic, Voluntary & AD&D)
- Short Term / Long Term Disability
- Robust Ancillary benefits including accident insurance, hospital insurance, etc
- Wellhub (Gympass) Wellness Benefit
- Recreational Safety Benefit
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Octane Lending is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.
Skills Required
- 5+ years experience in a leadership role within auto finance servicing; preferably in Remarketing and/or Title Management
- Bachelor's degree or equivalent work experience
- Proficient in MS Office and web-based tools
- Auto lender asset remarketing, auction-related or title management experience preferred
- Strong communication skills interpersonal, verbal and written, aimed at influencing outcome
- Ability to thrive in a fast-paced environment and work both independently and collaboratively
- Strong analytical skills to identify improvement opportunities and develop solutions
Octane Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Octane and has not been reviewed or approved by Octane.
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Leave & Time Off Breadth — Feedback suggests time off is generous, with 4+ weeks of PTO and listings showing up to five weeks self-managed or 20 accrued days. While mechanics vary by role and location, the available time off breadth is strong.
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Wellbeing & Lifestyle Benefits — Feedback suggests wellbeing perks are robust, including Gympass/Wellhub, a $3,000 education stipend, donation matching, and a $500 powersports safety benefit. These extras complement core coverage and support work-life balance.
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Retirement Support — Feedback suggests the 401(k) match up to 4% (100% of first 3% + 50% of next 2%) provides clear retirement support. This financial benefit appears consistently across postings.
Octane Insights
What We Do
We’re a fintech company that makes buying better. We connect people with their passions by combining cutting-edge technology and innovative risk strategies to make lifestyle purchases - like powersports vehicles, RVs, and outdoor power equipment - fast, easy, and accessible, while delivering a seamless, end-to-end digital buying experience in industries ripe for disruption. Octane adds value throughout the customer journey: inspiring enthusiasts with our editorial brands, including Cycle World® and UTV Driver®, instantly prequalifying consumers for financing online, routing customers to dealerships for an easy closing experience, and supporting customers throughout their loan with superior loan servicing. We work with over 4,000 dealer partners and over 30 OEMs across the United States, and we recently surpassed $1B in 2022 YTD originations. Founded in 2014, we’re a remote-first company with over 600 employees across the world, and we have offices in Irving, TX, New York, NY, and Irvine, CA. We made the top 10% of the 2022 Inc 5000 list of the fastest growing private companies in America and are Certified as a Great Place to Work®.
Why Work With Us
We’re a diverse team of innovators determined to give our customers the best possible experience. Information is shared transparently, enabling cross-functional collaboration. We’re a performance based culture where accomplishments are both celebrated and rewarded, always looking for new talent to help us develop our industry-leading products.
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