Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job DescriptionThe purpose of the role is to: • Conduct comprehensive needs analysis for all clients, both new and existing, to identify and address their specific financial requirements and expectations through appropriate product solutions. • Develop and implement a structured contact management program to proactively engage clients, understand their evolving financial goals, identify cross-selling opportunities, and maintain detailed call reports. • Manage a portfolio of clients to maximize revenue generation for the bank while minimizing costs and risks, ensuring a balance between profitability and client satisfaction to foster long-term relationships and referrals. • Provide exceptional service to all clients, educating them on the benefits of self-service channels, informing them of relevant account terms and conditions, and promptly addressing their requests, complaints, and applications. • Collaborate effectively with internal specialists, including credit, product, wealth, Compliance, Risk, O & M, etc to ensure seamless service delivery, manage credit and operational risks, and maintain accurate records in accordance with bank guidelines.
Qualifications- B.Sc in Social Science or related field.
- Masters and Professional certifications can be an added advantage.
Experience:
- Mandarin speaking.
- 1 - 2 years general banking experience.
- 2-4 years experience in Research and Development; Strategy formulation and execution
Behavioural Competencies:
- Documenting Facts
- Generating Ideas
- Establishing Rapport
- Examining Information
- Team Working
Technical Competencies:
- Business Analysis Planning & Monitoring
- Requirements Elicitation
- Requirements Management & Communication
- Requirements Analysis
- Solution Assessment & Validation
Skills Required
- B.Sc in Social Science or related field
- Masters degree or professional certifications
- Mandarin speaking
- 1-2 years general banking experience
- 2-4 years experience in research and development, strategy formulation and execution
- Behavioral competencies: Documenting Facts, Generating Ideas, Establishing Rapport, Examining Information, Team Working
- Technical competencies: Business Analysis Planning & Monitoring; Requirements Elicitation; Requirements Management & Communication; Requirements Analysis; Solution Assessment & Validation
Standard Bank Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Standard Bank Group and has not been reviewed or approved by Standard Bank Group.
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Leave & Time Off Breadth — Leave options span vacation, study, parental, compassionate/family responsibility, sick/short‑term incapacity, sabbatical, recognition and optional unpaid leave, subject to country practices. This breadth provides flexibility to manage family, study, health, and rest needs.
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Healthcare Strength — Core protection includes medical cover and death/incapacity insurance, with many markets offering permanent health insurance and optional life/funeral or gap‑cover add‑ons. Wellness and counselling programs further strengthen day‑to‑day health support.
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Fair & Transparent Compensation — Formal remuneration materials emphasize equal pay for work of equal value, structured market alignment, and pay‑equity analyses alongside clawback/forfeiture provisions. This governance signals predictable, fairness‑oriented pay practices.
Standard Bank Group Insights
What We Do
As a brand with a legacy of 161 years in Africa, we have a deep understanding and belief in the boundless opportunities that this continent presents. Our vision extends beyond mere geography; it encompasses a profound recognition of the potential for growth that resonates within our people, customers, entrepreneurs, and all who share our unwavering commitment and passion for investing in Africa. With a presence in 20 countries across sub-Saharan Africa, we have cultivated a diverse community of the most skilled, innovative, and creative minds in the industry. Our purpose is to drive Africa's growth, acting as a catalyst for inclusive and sustainable economic development in the regions we serve. We strive to improve the lives of our fellow Africans by conducting business in an ethical and responsible manner. As a trusted partner, we consistently set higher standards and aspire to become better with each endeavour. We are more than just a banking institution; we are a driving force behind Africa's growth. Join us on this transformative journey. Together, we have the collective power to propel Africa into the future, making tangible progress for all who proudly call Africa home.
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