The Regional Training Partner (RTP) is a subject matter expert in the expectations and measures of success of our certified training environments. The RTP supports one region/RVP. They report to the Sr Manager, Field Training and provide leadership and accountability on the execution of learning processes and programs. They ensure the integrity and quality of certified training environments. They analyze and assess learning execution in their markets, providing coaching and validation of the retail learning journey, influencing a self-sustained culture of learning to enable best-in-class operations.
This position will support California, and candidates must be based in California to be considered.
Duties & Responsibilities
- Maintain the integrity and quality of high-performing certified training environments and certified TGMs/TOPs. Prepares TGMs/TOPs to execute with integrity through regular analysis and touchpoints with each TGM/TOP, development calls with all TGMs/TOPs, and in-person onboarding for new TGMs/TOPs with guided support/coaching through first MIT.
- Maintain the integrity and quality of a high performing, in market, training ecosystem; validate field training infrastructure is in place and is executing roles as designed (TGM/TOP, AGM/Market Lead, Team Lead). Partner with DROs and RVP to address gaps in execution.
- High impact training environment visit to assess training integrity, quality of environment, and adherence to brand standards. Partner with TOP/DRO to diagnose and prescribe solutions based on operational gaps identified during visit.
- Evaluate & sign off on new training environments proposed by Director, Retail Operations (DRO) and approved by RVP and recertify/decertify as appropriate.
- Monitor market and regional training execution; share insights and recommendations with GMs and DROs to bridge gaps. Share feedback and trends with Sr. Manager, Divisional Training Partners for Divisional and Enterprise visibility and analysis.
- Validate key initiatives training executed as designed. Specific role in key initiative training will vary by initiative.
Top Leadership Competencies:
- Collaborates
- Delivers Results
- Builds Trust
- Unlocks Potential
- Is a Lifelong Learner
Qualifications
- Experience as a Talent Development or Operations manager at a TGM or multi-unit level.
- 5 or more years of talent development or training experience, preferably in service or hospitality industry.
- Ability to work independently and make decisions autonomously.
- Outstanding interpersonal skills.
- Outstanding oral (particularly presentation) and written communication skills.
- High energy, flexible, and ability to travel.
- Highly collaborative spirit with ability to work effectively with diverse groups including a variety of levels & departments within the organization.
- Experience and success implementing processes and programs from introduction to realization.
- Excellent execution and follow up skills.
- Experience in presenting to groups and developing business strategies to expand current services and identify new opportunities.
- Basic computer skills required (MS Office: Outlook, PowerPoint, Excel, Word).
Role Benefits
- Flexible work schedule.
- Support Team Bonus Plan with 20% base target.
Working Conditions
- 75% travel to cafes, including overnight and out-of-state travel if needed to reach locations.
- Work week may include nights / weekend
- Must live within the region the role supports.
Physical Requirements
- While performing this job, the incumbent is regularly required to stand, sit, talk hear & use hands and fingers to operate keyboards
Direct Reports
- This position will have 0 direct reports.
Competitive Pay $86,033 to $104,943 Annually.
The actual pay offered will be determined by multiple factors, including but not limited to the candidate’s relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.
Saint Louis Support CenterSkills Required
- Experience as a Talent Development or Operations Manager at a training general manager or multi-unit level
- 5 or more years of talent development or training experience
- Experience in the service or hospitality industry
- Ability to work independently and make decisions autonomously
- Outstanding interpersonal skills
- Outstanding oral, particularly presentation, and written communication skills
- Ability to travel
- Ability to collaborate effectively with diverse groups and organizational levels
- Experience successfully implementing processes and programs from introduction through realization
- Excellent execution and follow-up skills
- Experience presenting to groups and developing business strategies to expand services and identify opportunities
- Basic computer skills, including Microsoft Outlook, PowerPoint, Excel, and Word
- Must be based in California and live within the supported region
What We Do
Panera began in 1987 as St. Louis Bread Company, a humble community bakery founded with a sourdough starter from San Francisco and a dream of putting a loaf of bread in every arm. While our business has expanded well beyond St. Louis since then, that same sourdough starter is still used in our iconic sourdough bread and the craft of baking bread fresh each day remains at the heart of Panera Bread. Each day, our trained bakers fill our bakery shelves with delicious freshly baked cookies, pastries, bagels, and a range of breads from focaccia to classic baguettes. We believe in serving delicious, freshly prepared, clean food made with carefully selected ingredients that we are proud to serve our own families. Our menu, crafted by chefs and bakers, features classic, comforting dishes, each with an intriguing twist. We respect our planet and take measures to lessen our impacts. We believe in treating people with warmth, kindness, and respect, whether it’s a guest in our cafe or one of our associates. And we believe in helping our local communities, especially in times of need. We’re also focused on improving quality and convenience. With investments in technology and operations, we offer omni-channel access to your Panera favorites – like mobile ordering, catering, and Rapid Pick-Up® for to-go orders, Curbside pick-up and delivery – all designed to make things easier for our guests. Today, Panera operates as both Panera Bread® or Saint Louis Bread Co St. Louis Bread Company in 48 states, the District of Columbia and Canada. Panera Bread is privately held by JAB Holding Company. Panera Bread is part of Panera Brands, one of the largest fast-casual restaurant platforms in the U.S., comprised of Panera Bread®, Caribou Coffee® and Einstein Bros.® Bagels.
