Manager, Regional Product Design Lead

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

About North America Product & Solutions 

We are looking for a Design Lead, who is passionate about using design to drive successful product incubations and launches in North America. In this role, you'll be a core member of our regional Solution Design team, working alongside a team of product managers and researchers to bring new and early-stage products to life the North America market.

Your design expertise will help inform key decisions throughout the product development process, ensuring that Visa is designing products that users want. This role will work across key strategic product lines within Visa such as digital, e-commerce, risk and identity, BNPL, and more.

Essential Functions

• Translate complex business requirements into intuitive and user-friendly designs that are used to accelerate the speed and qualify of products incubations in North America
• Create wireframes, prototypes, and high-fidelity designs using industry-standard design tools
• In partnership with research colleagues, conduct user research and usability testing to gather insights and validate design concepts
• Partner with cross-functional internal teams such as client-facing staff, legal, pricing, strategy as key stakeholders in the design process
• Stay up to date with design trends, industry standards, and emerging technologies to inform design decisions and keep Visa at the forefront of digital innovation
• Support the North America Product business as required, including but not limited to executive presentations, client briefing center activations, and RFPs
• Act as a design evangelist within the North America Product organization
• Present design concepts and solutions to stakeholders at various levels of the organization

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications:
-5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:
- 6 or more years of work experience with a Bachelor’s degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
- Bachelor's degree in Human Factors, Design, Psychology, Sociology or related field. Advanced degree (MS/MFA) preferred
- Relevant experience in UX, design strategy, marketing activation design, interaction design or visual and content design
- Experience in creating user experience maps, service blueprints, wireframes, polished user interface design, rapid prototyping, and presentations
- Must be results-oriented and have the ability to work independently, identifying when and where feedback will be valuable and incremental
- Innate desire to share credit and support one’s colleagues, putting the success of the team and the company ahead of personal gain
- Excellent cross-functional partnership skills and ability to lead product conversations with insights
- Knowledge of and experience with Visa products a plus
- Strong fluency in digital design software including Figma, FigJam, Sketch and Adobe products

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 138,500.00 to 200,700.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.