At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
We're looking for a motivated and driven Operations Manager (m/f/d) based in Lisbon area who will help us shape our team, drive the company to the next level, and have the most direct influence on our success.
About the Role
- You are responsible for managing all operational topics concerning Flixbus’ bus partners;
- Monitor and analyze KPIs to identify areas for improvement, providing actionable recommendations to enhance partner performance and service quality;
- You work hand on hand with other teams to build, maintain, and develop long-lasting partnerships with these Bus partners and Flix presence in bus stations, specifically in Porto area. Travelling within the country is expected at least once a month, most of the times with one overnight;
- You ensure compliance with Flixbus procedures and protocols, training, supporting, and developing the drivers of these Bus Partners and conduct regular inspections to ensure everything meets our quality standards;
- You will take responsibility for an accurate start of each new line and constant improvement of the quality of line operations, especially regarding fleet, drivers and punctuality;
- You take part in different cross-functional operational projects, including global driven ones;
- You provide, when required, field support with bus stations management, as well as with other structures located in travelling area (ex. ticketshops);
- Coordinate with internal teams (e.g., Line Planning, Business Development) to ensure seamless operations.
About You
- 3-6 years of work experience in operations (transportation) in Portugal and/or Spain or a dynamic daily environment (handling daily incoming requests) ability to adequately deal with different stakeholders (bus terminal managers, bus drivers, operations supervisors or regional authorities) with high social and negotiation skills;
- Trustworthiness, engagement, resourcefulness and flexibility, as well as a hands-on mentality. Independent, reliable and responsible working style;
- Organized and full respectful of the Flixbus processes and protocols;
- You are willing to travel at least monthly. most of the times with one overnight. Occasional international travelling (max. twice a year);
- Portuguese (native/proficient speaker level), highly fluent in English. Language skills will be tested. Spanish is a plus.
- Know how to motivate internal and external stakeholders, and how to prioritize and organize yourself between incoming daily requests and longer-term tasks.
We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
What We Offer
- Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
- Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
- Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
To view more local benefits specific to each office location, please check out this link: Locations - Flix Career
Why Join Flix?
At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.
If you’re ready to grow and lead your journey, Flix is the place for you!
Skills Required
- 3-6 years of experience in transportation operations in Portugal or Spain, or a dynamic daily operations environment
- Ability to manage daily incoming requests and multiple stakeholders
- Strong social, communication, and negotiation skills
- Hands-on, flexible, resourceful, reliable, and organized working style
- Ability to follow and enforce company processes and protocols
- Willingness to travel at least monthly, usually including one overnight stay
- Portuguese native or proficient speaker level
- Highly fluent English, subject to language testing
- Spanish language skills
- Ability to motivate internal and external stakeholders and prioritize competing tasks
What We Do
Flix is a global travel tech leader providing sustainable and affordable travel options to more than 60 million yearly travelers in 43 countries through its brands FlixBus, FlixTrain, Greyhound, and Kamil Koç. By combining network planning, marketing, and pricing, Flix uses innovative solutions to enable comfortable, sustainable, and affordable travel worldwide. Through our tech platform and user-friendly app, Flix creates a travel experience tailored to passengers' needs and connects travelers with local business partners providing transportation, ensuring a modern fleet that adheres to the highest safety standards. This asset-light business model has turned a European start-up into a leading and globally expanding travel-tech champion. Flix is pioneering and testing alternative drives with a long-term strategy to progressively decarbonize its fleet. Together with our partners and customers, we are driving transformative change towards the future of mobility, gradually reshaping the mobility sector and enabling more sustainable travel modes. Check out https://flix.careers/ to see how you can join our team. For our legal imprint click here: https://global.flixbus.com/legal-notice
