Manager, Supply Operations - (Gurgaon-Based)

Get to Know our Team: 

Agoda is a travel booking platform and accommodation is at our core. As our accommodation partners are a key to our success, we work hard to ensure their success. That is why the Market Management team of Agoda’s Partner Services specializes in strategic account management. We serve as consultants, offering strategic advice on how best to excel on Agoda’s commercial platform. We are direct contributors to what makes Agoda one of the market leaders because we understand accommodation needs and offer innovative solutions.
From Bangkok to New York and beyond, our team has footprints in over 50 locations around the world. With the help of industry-leading technology, we work and collaborate globally to bring together the best ideas from diverse perspectives. The Market Management team invests in long-term relationships that spans borders and cultures and results in incredible value for Agoda, our partners, and our customers. 

The Opportunity: 
As a Manager, Supply Operations, you will lead a team of Specialists, driving regional/global strategies and ensuring the successful execution of key initiatives. You will act as a key partner to the Country Directors, regional RMO heads and Sales teams, providing analytical support, and operational leadership. 

This role requires strong problem-solving skills, exceptional analytical skills, and the ability to manage and mentor teams of specialists. You will be instrumental in shaping the county’s growth trajectory by optimizing operations.  

In this Role, You’ll Get To: 

• Drive the local execution of global initiatives and innovations, ensuring alignment with regional goals. 
• Act as a key advisor to leadership, providing insights and recommendations to solve complex problems and identify new opportunities. 
• Analyze operational setups to identify gaps and opportunities, use data driven approach to test solutions & build detailed SOPs. 
• Set and monitor KPIs to ensure alignment with strategic business goals. 
• Develop tools and processes to enhance productivity and efficiency of the team. 
• Collaborate with cross-functional teams, including product, operations, and central teams, to ensure seamless implementation of initiatives. 
• Represent EM markets to internal teams, advocating for local needs while maintaining alignment with global strategies. 
• Manage and mentor a team of specialists and analysts within the RMO. 
• Foster a culture of collaboration, innovation, and accountability across the region. 
• Support recruitment and resource allocation to optimize team performance and ROI. 

What You’ll Need to Succeed: 

• 5+ years of professional experience in operations, strategy, or project management. 
• Proven track record in leading teams and delivering results in a fast-paced environment. 
• Experience in e-commerce, technology, or travel industry preferred. 
• Strong analytical and problem-solving skills, with attention to detail. 
• Excellent communication and stakeholder management skills, with fluency in English. 
• Ability to interpret and action strategic business goals effectively. 
• Proficiency in SQL or other analytical tools is a plus. 
• Bachelor’s degree required; MBA from a well-known institution preferred. 
• Energetic and driven, with a professional “get it done” attitude. 
  
• Creative and innovative, adapting well to change and ambiguity. 
• Team player with strong collaboration skills and the ability to motivate others. 

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