The Role
Job Summary & Responsibilities
This employee is responsible for driving clinical-led growth initiatives across the region by aligning frontline teams, clinical staff, and sales leadership.
- Focuses on identifying patient needs, optimizing referral opportunities, improving care
quality, and strengthening collaboration between operations, clinical teams, and sales - Serves as a key liaison to ensure patient-centered care translates into measurable business growth and improved outcomes
JOB FUNCTIONS
- Develops and implements structured training programs for Customer Service Representatives, Service Technicians, and Clinical Staff
- Educates non-sales team members on identifying patient needs and clinical indicators
- Trains teams on proper handoff protocols
- Provides ongoing education on service lines, payer requirements, and referral pathways
- Establishes standardized communication workflows and documentation expectations
- Reinforces compliance with regulatory, payer, and company guidelines
- Partners with Sales Leadership to align training with regional strategies
- Tracks referral leads, conversion rates, and handoff quality
- Conducts coaching and refresher training sessions
- Provides clinical oversight to ensure high-quality care
- Evaluates clinical performance and patient outcomes
- Identifies gaps in staffing and skill alignment
- Acts as liaison between sales, clinical teams, and operations
- Supports sales in meetings with hospitals, physicians, and payers
- Trains clinicians on managing leads and improving patient outcomes
- Supports workforce stability and engagement
Education
- High School Diploma or General Education Degree (GED), Required
- Clinical degree in nursing or respiratory therapy, Required
Work Experience
- 5+ years healthcare or DME, Required
- training and team development, Required
- Clinical background, Required
- Must be a clinician authorized within scope of practice (as established by applicable state law or if none, by the applicable national board)
Knowledge, Skills, and Abilities
- Strong understanding of payer and referral processes
- Excellent communication and leadership
- Clinical and business acumen
- Strategic thinking
- Training and development
- Process improvement
- Relationship building
- Data-driven decision making
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The Company
What We Do
Lincare is a leading supplier of respiratory-therapy products and services for patients in the home. You can learn more about our extensive suite of products and services by visiting our website. Everywhere we operate, Lincare is working to be a partner in patient care by providing high-quality services and supplies, promoting patient education, and building strong relationships with patients, physicians, families and caregivers. Services we offer include: Oxygen Therapy Nebulizer Therapy Sleep Therapy Ventilator Therapy Enteral Therapy Pediatric Services Caring Responders Long Term Care Disease Management Programs and More!
