Manager - Records Processing & Data Management

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We are seeking a motivated and organized individual to join our Enterprise Services team as a Manager specializing in Records Processing & Data Management. This leadership role will involve overseeing Records and Information Management (RIM) processes, ensuring compliance with retention policies, and managing digitization and migration projects. The ideal candidate will have proven experience in team leadership, data management, quality assurance, and administrative coordination, with a strong aptitude for driving operational excellence.

Key Responsibilities:
Team Leadership & Operations Management:

• Lead and mentor a team responsible for records processing and data entry tasks.
• Oversee daily operations to ensure efficiency, accuracy, and adherence to RIM policies and standards.
• Develop and implement best practices for records management and team workflows.
• Coordinate training and professional development for team members.

Records Processing & Data Management:

• Supervise the tagging and indexing of metadata for physical and electronic records.
• Oversee data extraction and reconciliation processes during legacy system migrations.
• Ensure quality control reviews of scanned and digitized documents.
• Manage records inventory reconciliation and ensure accuracy.

Retention Schedule Administration:

• Ensure retention codes are applied to records in alignment with established schedules.
• Monitor disposition eligibility, legal hold compliance, and generate exception reports.
• Oversee documentation of retention exceptions and coordinate approval processes.

Digitization & Migration Support:

• Lead preparation efforts for large-scale document scanning and digitization projects.
• Verify OCR accuracy, file format consistency, and overall quality control.
• Support legacy system decommissioning efforts and oversee data migration tasks.

Administrative Oversight:

• Manage fulfillment of records requests and coordinate retrievals.
• Oversee reconciliation of vendor invoices for offsite storage and tracking of destruction certificates.
• Monitor intake and triage of RIM service tickets to ensure timely resolution.

Qualifications:

• A Certified Records Manager credential from the Institute of Certified Records Managers or demonstrate willingness to obtain certification within one year of hire
• A University Degree or equivalent experience and minimum 10 years prior relevant experience, or an Advanced Degree in a related field and minimum 7 years’ experience.
• Proven experience in team leadership, operations management, or project coordination.
• Strong attention to detail, organizational skills, and the ability to manage multiple priorities.
• Familiarity with records management principles, retention policies, and compliance standards.
• Experience with digitization projects, data entry, or quality assurance processes.
• Proficiency in database tools, Microsoft Office Suite, and other relevant software.

This role is an excellent opportunity for a results-driven professional to lead a dynamic team and drive impactful results in records and information management.0/4,096

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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